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Reinventing the Front Door: The Future of Legal Intake and Triage
Wednesday October 21, 2026 10:45am - 12:15pm EDT
Cincinnati Convention Center
For most people seeking legal help, their first interaction with an organization is with a triage or intake system. Traditional systems are often checklist-driven processes designed for the organization's convenience rather than the needs of the individual seeking help. The result? Many are left without guidance on what to do or how to go about navigating the legal system pro se, which maintains if not enhances the justice gap. What would it take to put people first? To holistically and effectively identify the needs of individuals seeking services? To prioritize partnerships based on the needs of our client communities?
This session explores triage and intake processes and technologies that put clients first, including how the integration of coordinated intake, collaboration, and AI may each have an impactful contribution to reducing the Justice Gap. Participants will evaluate their own organization's intake systems, identify potential areas of improvement or bottlenecks that may impede access to their services, and begin brainstorming solutions best suited to addressing the applicant/client need. 

Speakers
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Samantha DiDomenico

Director, Stout Consulting
Samantha DiDomenico is a Director in Stout’s Transformative Change Consulting group. Samantha has 10 years of experience providing consulting services to for-profit and non-profit clients in a variety of industries. She has expertise in understanding large, complex systems and data... Read More →
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Teri Ross

Executive Director, Illinois Legal Aid Online
Teresa (Teri) Ross is a leader at the intersection of legal aid and technology, focused on expanding access to justice through thoughtful innovation. As the Executive Director at Illinois Legal Aid Online (ILAO), she supports a team of more than 20 professionals who work to bridge... Read More →
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Amy Mix

DC Resource Bridge
Amy is the Director of the DC Resource Bridge, a coordinated intake and referral project that streamlines access for District residents to more than 30 legal services providers. Prior to this role, Amy spent nearly two decades as a legal services attorney and led an Elder Justice... Read More →
avatar for Heidi Behnke

Heidi Behnke

Georgia Legal Services
Heidi E. Behnke is the Statewide Pronect Manager for Georgia Legal Services Program. She received her M.Sc. in Development Anthropology from the University of Durham. Ms. Behnke honed her abilities in designing, implementing, and analyzing results from academic and practical projects... Read More →
avatar for Brandon Slack

Brandon Slack

Director of Marketing & Product, Just-Tech LLC
Brandon Slack is Head of Product & Marketing at Just-Tech, LLC, a national legal technology company serving nonprofit legal aid organizations. He co-created JTAI (jtai.law), a purpose-built AI platform enabling knowledge management, agent-based chat intelligence, and intake automation... Read More →
avatar for Sarah Coffey Bowes

Sarah Coffey Bowes

Executive Director, Civil Justice Inc.
Sarah Coffey Bowes, Esq. is a veteran non-profit manager with a strong background in programmatic growth, sustainability, and strategic planning. Sarah supervised the operation and continuous expansion of the award-winning Maryland Courts Self-Help Centers - a network of legal service... Read More →
Wednesday October 21, 2026 10:45am - 12:15pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202
  Tech

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