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Wednesday, October 21
 

9:00am EDT

Uncomplicating Courts: Simplifying Rules, Procedures, and the Litigant Journey
Wednesday October 21, 2026 9:00am - 10:30am EDT
Every court has procedures that made sense when they were written — for a system where everyone had a lawyer. Filing deadlines that require calendar calculations. Service requirements that assume you know what "service" means. Answer forms that read like they were drafted for opposing counsel, not for the person who just got sued. When 98% of defendants in a case type are self-represented, these procedures aren't just inconvenient — they're the reason people lose by default without ever understanding what happened. This session presents a tested framework for finding and fixing unnecessary procedural complexity.  
IAALS and NCSC present the Uncomplicated Courts Framework, which gives court leadership a systematic method for mapping the litigant journey — every step a self-represented person must take from learning they have a legal problem through resolution — and identifying where rules, forms, and procedures assume knowledge, resources, or legal training that most court users don't have.  
Court leaders from Colorado and Nevada provide concrete examples of how they have used the framework to make real changes: simplifying filing processes, rewriting notices in plain language, eliminating procedural steps that serve no purpose when there's no attorney on one side, and changing rules and statutes that created barriers nobody intended.  
Utah's experience brings the framework to life through a specific, high-stakes application: debt collection cases, where the gap between the system's assumptions and reality is starkest. The state's Supreme Court formed an ad hoc committee to reform procedures in high-volume cases, and participants will hear both the theories behind the initiative and the institutional challenges when implementing large scale change.   
Participants will then do the work themselves. A litigant journey mapping exercise asks each table to pick one common case type in their jurisdiction and trace every step a self-represented person must take — from the moment they receive a summons or realize they have a legal problem through filing, hearings, and resolution. Where does the system assume they have a lawyer? Where does it require knowledge they don't have or resources they can't access? Where do people give up? The exercise consistently reveals that courts have more unnecessary complexity than anyone realized, and that the highest-impact changes are often the simplest. We’ll also ask participants to examine the court staff perspective. Where are court stakeholders running into procedural friction? Where are staff absorbing work that simplified procedures could eliminate? You'll leave with the Uncomplicated Courts toolkit, a litigant journey map you've already started, and a prioritized list of procedural changes to bring back to your court leadership. 

Speakers
DK

Danielle Kalil

Institute for the Advancement of the American Legal System IAALS
Danielle Kalil is the Director of Civil Justice and the Judiciary at IAALS. In this role, she is responsible for leading the vision and strategy of IAALS’ work on civil justice reform and the judiciary. The focus of her work is to build a fair, accessible, and effective justice... Read More →
SN

Samira Nazem

Principal Court Management Consultant, National Center for State Courts
Samira Nazem is a Principal Court Management Consultant at the National Center for State Courts (NCSC) overseeing the Eviction Diversion Initiative which supports state and local courts in designing, implementing, and evaluating eviction diversion programs and related court reform... Read More →
MA

Magistrate Andrea Paprzycki

Magistrate Judge, Colorado 4th Judicial District
Ms. Paprzycki began practice as a litigator in the areas of collections and insurance defense. She was an in-house counsel prior to becoming a Magistrate for the 4th Judicial District, Colorado in May 2018.

In 2023, Ms. Paprzycki was awarded a grant from NCSC to implement an eviction diversion and recovery program. She regards the program, known as Division CARE (Court Assisted Recovery from Eviction), as her greatest achievement. To this end, she brought to fruition her vision of an... Read More →
MN

Mairead Napolitano

Civil Division Administrator, Las Vegas Justice Court
Mairead Napolitano serves as the Civil Division Administrator for the Las Vegas Justice Court, where she oversees the daily operations of one of Nevada's busiest civil courts. Since assuming this role in 2021, she has led numerous initiatives to improve caseflow management, expand... Read More →
MC

Megan Connelly

Access to Justice Director, Utah State Bar
Megan Connelly was named the Utah State Bar’s Access to Justice Director in December 2023. She brings over a decade of experience in social impact work to the position. Megan held previous roles in legal services, higher education, nonprofits, and philanthropy with a focus on issues... Read More →
NP

Nathanael Player

Justice-by-Design
Nathanael Player is an assistant professor of professional practice at Utah State University, where he teaches social workers and allied professionals to practice law as Community Justice Advocates. Previously he served as vice chair of Utah's Regulatory Sandbox oversight board and... Read More →
avatar for Maryt Fredrickson

Maryt Fredrickson

Chief of Staff to the Chief Justice, Utah Supreme Court
Maryt Fredrickson is the Chief of Staff to the Chief Justice of the Utah Supreme Court where she works on access to justice and regulatory reform initiatives. Maryt has worked in state courts since 2014. She joined the Utah Judicial Branch for her current position in January 2025... Read More →
Wednesday October 21, 2026 9:00am - 10:30am EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

10:45am EDT

When Community Helps Set the Rules
Wednesday October 21, 2026 10:45am - 12:15pm EDT
If you’re not at the table, you’re on the menu.
This is arguably true in the legal context where civil justice systems, such as courts, administrative agencies, and legal aid programs, were designed by legal professionals. These systems have often not meaningfully considered the needs and perspectives of the people who navigate them.
Come learn about two different approaches to add more seats to the table. Each presents a different approach to this problem so that you can learn what combination might work best in your jurisdiction:
  • Formalizing dedicated seats for self-represented litigants on important governance committees, including the Advisory Committee on the Rules of Civil Procedure;
  • Conducting legal needs assessments to inform legal aid service design and strategic planning.
The throughline is that community participation is a powerful form of quality control, not just a trust-building exercise. Panelists will share what it takes to make that participation meaningful rather than performative: how to engage community members and to ensure their input can meaningfully impact our civil justice system.
This session is paired with the other session "Courts Meeting Communities Where They Are", which covers the community-organizing side of the same story — how communities self-organize for power, not just how courts open seats. This session is about changing institutional structures to include community. The other session is about building the relationships and trust that make inclusion real. Attend both for the full picture.

Speakers
avatar for Jayme Walters

Jayme Walters

Assistant Professor of Social Work, Utah State University
Dr. Jayme Walters is an Associate Professor in the Department of Social Work and the Executive Director of the Transforming Communities Institute (TCI) at Utah State University (USU). With two decades of experience, Dr. Walters’s research and solution-building efforts center on... Read More →
JP

Jon Puente

Utah State Courts
avatar for Steve Grumm

Steve Grumm

Senior Consultant, thredpartners
Steve Grumm is a senior consultant with thredpartners, where he provides program assessments, strategic planning, and other services to help his legal aid and nonprofit clients thrive. Formerly, Steve was Legal Aid of Western Michigan’s Director for Community Engagement, overseeing... Read More →
NP

Nathanael Player

Justice-by-Design
Nathanael Player is an assistant professor of professional practice at Utah State University, where he teaches social workers and allied professionals to practice law as Community Justice Advocates. Previously he served as vice chair of Utah's Regulatory Sandbox oversight board and... Read More →
Wednesday October 21, 2026 10:45am - 12:15pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

1:30pm EDT

Innovation Under Pressure: Strategic Planning When Resources Are Scarce
Wednesday October 21, 2026 1:30pm - 3:00pm EDT
Access to justice innovation has a sustainability problem.  Our field excels at launching pilots—creative, well-funded projects that demonstrate what's possible under ideal conditions. It is far less successful at sustaining them. Grants end. Champions move on. Political priorities shift. Technology evolves faster than organizations can adapt. The pilot that promised transformation quietly disappears, replaced by the next promising pilot.
This session asks a different question: not What should we build? but How do we make strategic decisions that survive contact with reality?
The discussion is organized around a practical decision-making framework that many legal aid organizations and court innovation offices use implicitly but rarely articulate: build, buy, or bend. When faced with a new challenge, should you create something from scratch (build), adopt an existing solution or model (buy), or adapt the people, processes, and technology you already have (bend)? Each approach carries different costs, risks, implementation timelines, and long-term sustainability implications. Yet many organizations default to building without fully evaluating the alternatives.
Three candid case studies illustrate each approach, examining not only what succeeded but also what failed, what proved difficult to maintain, and what leaders would do differently. The conversation then turns to the realities that every innovation effort eventually faces: What happens when funding is reduced by 30 percent? When the lead developer leaves? When a new administration changes priorities? When the technology you've invested in becomes obsolete? Rather than relying on theory, the session draws on real organizational decisions made under pressure.
Participants will also explore how organizations can continue innovating during periods of constraint. Technology and programmatic decisions in legal aid and courts are rarely made under ideal circumstances; they occur amid staffing shortages, budget uncertainty, political transitions, and growing community need. Together, participants will examine how to distinguish between essential, value-adding, and aspirational investments, while recognizing the hidden costs of eliminating training, security, maintenance, and documentation—supports that often appear expendable but are critical to long-term success. The session also highlights collaboration and shared services as practical strategies for reducing risk and increasing resilience.
While technology poses particular challenges, this analysis is useful for a variety of programmatic innovations. The session is highly interactive. Participants are encouraged to bring a current initiative and work through a build-buy-bend decision matrix, assessing organizational capacity, existing solutions, opportunities for adaptation, and the sustainability implications of each option. The goal is to identify weaknesses before a funding cut, staffing change, or political transition forces difficult decisions.
Participants will leave with a practical decision matrix for evaluating future initiatives, a stress-tested assessment of a current project, and a strategic planning template designed specifically for organizations that must innovate despite persistent uncertainty and constrained resources.

Speakers
avatar for Brandon Slack

Brandon Slack

Director of Marketing & Product, Just-Tech LLC
Brandon Slack is Head of Product & Marketing at Just-Tech, LLC, a national legal technology company serving nonprofit legal aid organizations. He co-created JTAI (jtai.law), a purpose-built AI platform enabling knowledge management, agent-based chat intelligence, and intake automation... Read More →
avatar for John Greiner

John Greiner

CEO, Just-Tech LLC
John Greiner founded Just-Tech to advance justice community technology systems and practices. Previously, John was the CIO for Legal Services NYC. He led the integration of disparate technology and systems and advanced technology for service delivery, client access and overall operations... Read More →
avatar for Bonnie Rose Hough

Bonnie Rose Hough

Consultant, Bonnie Rose Hough Consulting
Bonnie Rose Hough is a consultant for courts and legal services on access to justice issues. She serves on the Advisory Board of the Access to Justice Network. She recently retired as a Principal Managing Attorney for the Judicial Council of California’s Center for Families, Children... Read More →
Wednesday October 21, 2026 1:30pm - 3:00pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

3:15pm EDT

Opening the Gate: Regulatory Reform That Expands Who Can Provide Legal Help
Wednesday October 21, 2026 3:15pm - 4:45pm EDT
The legal profession's monopoly on legal services is fracturing — and the fractures look different in every state. Washington created an entirely new licensing framework for non-lawyer legal service providers. Arizona and Utah authorized community-based justice workers through court-community partnerships. Indiana built standing innovation infrastructure — a Chief Innovation Officer and a permanent Innovation Committee — to run a continuous pipeline of pilots reshaping how courts and litigants handle everything from case pathways to court data and analytics. Different states, different pathways to the same destination: expanding who is allowed to help people with legal problems.
This session brings together the institutional actors who made reform happen in each state — not advocates arguing for reform in the abstract, but the people who navigated the politics, built the coalitions, and faced the resistance. A judge who championed new provider categories from the bench. A bar leader who negotiated consumer protection frameworks with a skeptical profession. A Chief Innovation Officer building the institutional machinery to pilot new models of legal service delivery. And a program implementer deploying justice workers on the ground. 

Speakers
GS

Grace Spulak

Senior Court Management Consultant, National Center for State Courts
CS

Craig Shank

Washington Practice of Law Board
RD

Renata de Carvalho Garcia

Washington State Bar
avatar for Robert Rath

Robert Rath

Chief Innovation Officer, Indiana State Courts
Robert (Bob) Rath serves as the Chief Innovation Officer for the Indiana Supreme Court’s Office of Judicial Administration, where he leads several modernization efforts across the judicial branch. His work includes oversight of internal process improvement initiatives and the Court’s... Read More →
JS

Judge Samuel Thumma

Judge, Arizona Court of Appeals
Judge Samuel A. Thumma has served on the Arizona Court of Appeals, Division One, since 2012, including as Chief Judge. Before that, he served for five years as a trial Judge on the Arizona Superior Court in Maricopa County. Sam chairs the Arizona Commission on Access to Justice. He... Read More →
Wednesday October 21, 2026 3:15pm - 4:45pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202
 
Access to Justice Network Conference 2026
From $62.13
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