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Thursday, October 22
 

8:30am EDT

Day 2 Opening Remarks
Thursday October 22, 2026 8:30am - 9:00am EDT
Thursday October 22, 2026 8:30am - 9:00am EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

9:00am EDT

Right Services, Right Time: Redesigning Family Court Triage With Data
Thursday October 22, 2026 9:00am - 10:30am EDT
Family courts nationwide are facing increasing caseloads, limited resources, and a growing population of self-represented litigants. In response, courts are exploring new ways to triage cases earlier, reduce conflict, and connect families to the right services at the right time—without requiring major system overhauls.
This session will highlight a collaborative, court-led initiative that began with a single funded jurisdiction and was intentionally designed to scale. Led by the National Center for State Courts in partnership with Nevada and other participating courts, the project integrates structured intake, service triage, and data dashboards to support more effective family case management.
Panelists will share how one court’s initial investment enabled development and testing of tools that could later be made available to other jurisdictions at a significantly lower cost—creating a replicable model for court innovation. The session will present preliminary findings, early implementation lessons, and practical insights into governance, funding structures, and cross-jurisdiction collaboration.
Rather than focusing on technology alone, this discussion emphasizes process design, data-informed decision-making, and institutional partnerships that support access to justice while respecting local court practices. Attendees will leave with concrete takeaways on how courts can pilot, evaluate, and scale triage-based solutions responsibly and sustainably.

Speakers
avatar for Ayyoub Ajmi

Ayyoub Ajmi

Digital Communications and Learning Initiatives Librarian, University of Missouri Kansas City (UMKC)
Ayyoub Ajmi is a digital communications and learning initiatives librarian at the UMKC School of Law. He is building and managing an integral digital communications platform, which provides access to the law school's library and its digital resources, supports law faculty members... Read More →
avatar for Katherine Stocks

Katherine Stocks

State Court Administrator, Supreme Court of Nevada
Katherine Stocks was appointed to the State Court Administrator for Nevada on February 16, 2021. Her previous experience includes both public service and private legal practice. Previously, she served as Court Administrator for the 10th Judicial District in Kansas (2015-2021). Katherine... Read More →
avatar for Alicia Davis

Alicia Davis

Principal Court Management Consultant, National Center for State Courts
Talk to me about the Family Justice Initiative, a project of the Conference(s) of Chief Justices and State Court Administrators and in partnership with the Institute for the Advancement of the American Legal System (IAALS) and National Council of Juvenile and Family Court Judges... Read More →
Thursday October 22, 2026 9:00am - 10:30am EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

9:00am EDT

Getting Legal Help to People: Partnership Models for Navigation and Access
Thursday October 22, 2026 9:00am - 10:30am EDT
There is no single right model for getting legal help to people who need it. There are many, and the right one depends on your jurisdiction's resources, partnerships, and community infrastructure. A philanthropy-funded legal center works in a city with an engaged bar association and funding partners. A volunteer-powered self-help program works where there's a deep pool of community members willing to give time and a system for keeping them. Embedded legal access in public libraries works where anchor institutions already have community trust and foot traffic. Court-based navigator programs work where courts are willing to invest in non-attorney roles and community organizations are ready to partner. And running beneath all of these is a shared need: the people doing the navigating have to be trained, and trained well. Each model reaches people the others miss, and most jurisdictions need more than one.
This session puts distinct partnership models side by side so participants can compare them honestly:
  • A bar association that partnered with philanthropic funders to create a legal center serving thousands of nonprofits and the communities they represent.
  • A volunteer-powered self-help program built on a deep pool of community members willing to give time, and a system for keeping them.
  • A law library that embedded legal access workspaces directly into public library branches, meeting people in spaces they already trust.
  • Court-based navigator programs operating across multiple states, with a national perspective on what distinguishes programs that last from programs that fade after the pilot funding ends.
  • And a training approach that cuts across every model: Legal Link's Legal First Aid® curriculum, used for over a decade to equip frontline community workers to spot and address legal issues upstream, before they become courtroom crises, and now being adapted to meet the needs of court-based navigator programs as well.


Speakers
avatar for Samantha Larson

Samantha Larson

Attorney Manager, Non-Profit Legal Resource Center, Cleveland Metro Bar Association,
Samantha Larson serves as Attorney Manager for Cleveland Metropolitan Bar Association's Non-Profit Legal Resource Center. She earned her J.D. at Saint Louis University School of Law and B.A. from Wesleyan University, where she majored in American Government, English, and French Literature... Read More →
CL

Cynthia Luna

Supervising Attorney, Neighborhood Legal Services of Los Angeles County
Cynthia Luna is the Supervising Attorney for the Self-Help team at Neighborhood Legal Services of Los Angeles County (NLSLA). Self-Help legal aid staff work in partnership with Los Angeles Superior Court staff to provide in person and remote services to litigants across Los Angeles... Read More →
avatar for Andre Davison

Andre Davison

Director, Harris County Law Library
As the Director of the Harris County Robert W. Hainsworth Law Library, the largest county law library in Texas, I am dedicated to advancing our mission of providing equal and open access to justice for all. Our library focuses on delivering essential legal information, empowering... Read More →
avatar for Andy Wirkus

Andy Wirkus

Senior Court Management Consultant, National Center for State Courts
Andy Wirkus J.D. (he/him) is a Senior Court Management Consultant with the National Center for State Courts where he works on creating greater access to justice through authoring toolkits, creating trainings, providing technical assistance, crafting innovative ways of presenting information... Read More →
avatar for Kate Crowley Richardson

Kate Crowley Richardson

Executive Director, Legal Link
Kate Crowley Richardson (she/her) is Executive Director of Legal Link, a California-based nonprofit whose Legal First Aid® curriculum has certified more than 4,000 community legal workers across seven states. She previously served as Legal Director at Swords to Plowshares, where... Read More →
Thursday October 22, 2026 9:00am - 10:30am EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

9:00am EDT

New Roles, New Skills: Building the Workforce the Justice System Needs
Thursday October 22, 2026 9:00am - 10:30am EDT
The justice system is inventing new roles and working faster than ever to train, supervise, fund, and sustain the people who will fill these roles. 
Justice coordinators in New York. Court navigators in Illinois and Kansas. Community justice workers in Arizona and Utah. Legal paraprofessionals authorized under new regulatory frameworks. The titles vary but the pattern is the same: jurisdictions are recognizing that lawyers alone cannot close the justice gap, and they're creating new categories of professionals to do work that didn't have a job description five years ago. 
The problem is that identifying a new role is the easy part. Building the infrastructure to make that role effective — training curricula, supervision models, career pathways, sustainable funding — is where most efforts encounter barriers. 
This session is structured around three questions that every jurisdiction building new roles will eventually face. First: what roles are actually emerging, and what do they do? A landscape scan cuts through the terminology confusion — justice coordinator, navigator, community justice worker, paraprofessional — to show what these roles look like in practice across states, where they overlap, and where they're genuinely different. Second: how do you train people for roles that didn't exist before? A statewide training center model shows how one state built the infrastructure to develop multi-disciplinary justice professionals at scale — including the curriculum design challenges of training people whose backgrounds span social work, community organizing, and legal services. Third: how do you sustain them? An honest conversation about what happens after the grant ends, how you build career pathways for roles that most HR systems don't have a classification for, and how you prevent burnout in positions that carry enormous emotional weight with limited institutional support.
Participants will design a role their jurisdiction needs but doesn't have. A workshop template walks through the specifics: What's the unmet need? What would this person actually do? What skills and training do they need? Who supervises them? Where does the funding come from? What does success look like — and how would you know if the role isn't working? Table groups pressure-test each other's designs for feasibility. 
A training needs assessment matrix helps participants evaluate their existing staff in new or evolving roles: What skills do they have? What do they need? Where's the single biggest gap? 
You'll leave with a role design template, a training needs matrix, program documentation from states that have built these roles, and a comparison chart that clarifies the differences between the emerging workforce models — so you can explain to your court leadership or board exactly what you're proposing and why.

Speakers
avatar for Lisa M. Zayas

Lisa M. Zayas

Director, Access to Justice Division, NYS Unified Courts Office for Justice Initiatives
Lisa M. Zayas, Esq. serves as the Access to Justice Division Director in the New York State Unified Court System’s Office for Justice Initiatives. Throughout her career, she has been deeply committed to advancing social justice and expanding access to justice for unrepresented court... Read More →
avatar for Antonio M. Coronado

Antonio M. Coronado

Professor of Practice, Community Legal Education, I4J Innovations for Justice
Antonio M. Coronado (they/them/elle) is Professor of Practice and Co-Coordinator of Community Legal Education Programs at Innovation for Justice, housed at the University of Arizona James E. Rogers College of Law and the University of Utah David Eccles School of Business. Antonio... Read More →
RB

Randy Bowens

New York Courts
ML

Melissa Lahey

New York Courts
Melissa Lahey serves as Justice Coordinator for the Appellate Division, Third Department in the New York State Unified Court System where she focuses on advancing access to justice, particularly in rural communities. She works on initiatives related to civic education, community outreach... Read More →
avatar for Robert E. West

Robert E. West

New York Courts
Robert West serves as the Justice Coordinator for the Criminal Court of the City of New York, the largest and busiest criminal court in the United States. In this role, he focuses on advancing the mission of the New York State Unified Court System and the Office for Justice Initiatives... Read More →
Thursday October 22, 2026 9:00am - 10:30am EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

9:00am EDT

Data-Driven Program Design: How DC and Maryland Built Justice Infrastructure on Evidence
Thursday October 22, 2026 9:00am - 10:30am EDT
Most justice programs are designed based on intuition, precedent, or whatever the funder's latest priority happens to be. A need is identified, a grant is written, a program is launched — and the data collection starts after the fact, if it starts at all. The result is a field full of promising pilots that can't prove they work, can't explain why they work, and can't tell you what to change when they don't. This session presents the opposite approach: what happens when data drives every decision from the very beginning.
The DC Resource Bridge and Maryland's ACE-CIS coordinated intake systems were built on evidence at every stage — and this session treats them as methodological case studies, not program showcases. Before building anything, both teams quantified the problem: surveying legal services providers, mapping case acceptance criteria across organizations, and identifying where people were falling through the gaps between programs. Maryland's mapping of 10 programs' acceptance criteria is what produced an 86% successful placement rate — not luck, but a design deliberately built on data about who each provider could actually serve. DC built iterative feedback loops from its pilot, changing the program in real time based on what the numbers showed. The funder perspective adds a dimension practitioners rarely hear: what data did the DC Bar Foundation need to see before investing, how did evaluation findings shape continued funding decisions, and what do funders wish grantees would measure but almost never do? The technology story shows how usage data drove platform evolution — the Justice Passport didn't stay the way it was designed, because the data told the team what users actually needed was different from what the designers assumed.
Participants will then apply the methodology to their own work. A data plan design exercise asks each table to take a program they're building or improving — a new intake system, a navigator program, a court simplification effort, an AI tool — and design a five-stage data strategy modeled on the DC/MD approach: What will you measure before launch? During the pilot? What will tell you whether to scale, modify, or stop? Who is your data partner? How often do you review and adjust? The exercise forces the uncomfortable question most programs avoid: What would the data have to show for you to shut this down? You'll leave with a data-driven program design template, a measurement inventory of what you're tracking and what you're missing, and the DC/MD evaluation documentation as a model for how evidence-based design actually works in practice.

Speakers
AM

Amy Mix

DC Resource Bridge
Amy is the Director of the DC Resource Bridge, a coordinated intake and referral project that streamlines access for District residents to more than 30 legal services providers. Prior to this role, Amy spent nearly two decades as a legal services attorney and led an Elder Justice... Read More →
CD

Catherine DiSarno

DC Resource Bridge
BK

Brienne Kordis

Civil Justice
avatar for Sarah Coffey Bowes

Sarah Coffey Bowes

Executive Director, Civil Justice Inc.
Sarah Coffey Bowes, Esq. is a veteran non-profit manager with a strong background in programmatic growth, sustainability, and strategic planning. Sarah supervised the operation and continuous expansion of the award-winning Maryland Courts Self-Help Centers - a network of legal service... Read More →
Thursday October 22, 2026 9:00am - 10:30am EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

9:00am EDT

Chatbot or Not? How Self-Help Websites Are Integrating AI
Thursday October 22, 2026 9:00am - 10:30am EDT
For years, the best practices for self-help legal websites were relatively settled: provide clear legal information, usable forms, procedural guidance, and referrals. Then generative AI arrived, and suddenly every organization is asking the same question: Should we build a chatbot? The honest answer is that it depends — on your content, your users, your capacity, your risk tolerance, and whether a chatbot is actually the right tool for the problem you're trying to solve. This session doesn't answer the question for you. It gives you the framework to answer it yourself, by showing the full spectrum of how organizations are integrating AI into self-help websites — and what they're learning about what works, what doesn't, and what they wish they'd known before they started.
Our panel's rapid presentations show genuinely different approaches. Two state court systems launched chatbots with different designs, different user populations, and different results — offering a side-by-side comparison that reveals how much the same technology can look different depending on implementation choices. A contrarian perspective makes the case that chatbots may not be the right default AI investment for most organizations, and that more targeted, less visible AI applications might deliver better results with less risk. A multilingual AI translation project shows what it takes to convert over a thousand pages of legal content into nine languages using AI — not as a parlor trick but as a systematic process with a quality rubric that other organizations can replicate. A consumer-facing worker rights tool demonstrates AI delivered through WhatsApp to reach multilingual, mobile-first populations who would never visit a court website. And an accessibility-focused perspective examines what it means to design AI tools that work for people with disabilities from the start, not as a compliance afterthought.
Before and after the presentations, participants vote on a single question: Should your organization build a chatbot as its primary AI investment? The shift in votes — which consistently moves toward nuance and away from certainty — reveals how the presentations reframed the decision. Then an AI integration decision matrix helps each participant evaluate their own situation: Given your content library, your user population, your technical capacity, your risk tolerance, and your budget, which approach makes the most sense? Chatbot, translation, search enhancement, targeted tool, or wait and see? You'll leave with the decision matrix, a chatbot best-practices guide for organizations that do decide to build, a comparison chart across multiple state approaches, a translation process and scoring rubric, an accessibility checklist, and clarity about whether a chatbot is the right investment for your organization — or whether your users would be better served by something less flashy and more useful.

Speakers
AT

Angela Tripp

Program Officer for Technology III, Legal Services Corporation
Angela Tripp is a Program Officer for Technology with the Legal Services Corporation. She is
responsible for helping legal aid programs implement innovative technology projects that
improve access to high-quality legal assistance for people across the country. She helps manage
LS... Read More →
AO

Abaigeal O'Brien

Alaska Court System
avatar for Rodrigo Camarena

Rodrigo Camarena

Justicia Lab
Rodrigo Camarena is a Brooklyn-based immigrant rights advocate and nonprofit leader dedicated to leveraging technology for social justice. He currently serves as the Interim Co-Executive Director of Pro Bono Net, overseeing Product & Technology and Justicia Lab, Pro Bono Net's immigrant... Read More →
GS

Grace Spulak

Senior Court Management Consultant, National Center for State Courts
BH

Bertha Hayden

Directing Attorney, Bet Tzedek
avatar for Avani Patel

Avani Patel

Supervising Sr. Program Mngr, Illinois Court Help, Illinois Court Help
Avani Patel is the Supervising Senior Manager of the Illinois Court Help Program at the Administrative Office of the Illinois Courts (AOIC) and a Project Specialist at the Institute for Inclusion in the Legal Profession (IILP). In her role at AOIC, she leads a team of court guides... Read More →
Thursday October 22, 2026 9:00am - 10:30am EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

10:45am EDT

Court Navigator Programs: Building and Sustaining Court-Community Bridges
Thursday October 22, 2026 10:45am - 12:15pm EDT
Court navigator programs are one of the most promising models for closing the justice gap — trained non-lawyer community members stationed in courthouses who help people understand processes, complete forms, and navigate a system designed by lawyers for lawyers. The concept is simple. The execution is not. Where do you find navigators — volunteers, AmeriCorps members, paid staff, law students? How do you train someone to help with legal processes without crossing into legal advice? How do you integrate a new role into a courthouse culture that may not want it? How do you keep a program alive when the grant runs out, the champion judge retires, or your best navigator takes a better-paying job? This session is about the operational reality of building these programs — not the vision, but the plumbing. 
This panel will discuss a long-running court navigator program in Illinois that leverages AmeriCorps fellows embedded in courthouses statewide, a newly launched navigator program in two counties in Kansas, and an exciting new national partnership between Legal Link and the National Center for State Courts bringing Legal First Aid® training (currently used for frontline community workers already embedded in people's lives to recognize legal issues, provide basic orientation, and connect people to help before a problem becomes a crisis) directly into court navigator programs across the country. 
Panelists will discuss how each program is structured, how it came to be, and what it takes to build and sustain it — including the funding models and partnerships that keep these programs running. From there, the conversation will turn to training: how do you prepare non-lawyers to do this work well, and what does quality look like across different program models? Panelists will share honest lessons learned, and close with what's energizing them right now — all so you can think through a navigator program for your own jurisdiction, that can deal with realities on the ground. 
By participating in this session, attendees will gain insight into practical approaches for building and sustaining court and community navigator programs, while also learning how you can leverage national resources to develop and enhance navigator programs in your jurisdiction.

Speakers
SH

Sarah Hoskinson

Kansas State Courts
avatar for Kate Crowley Richardson

Kate Crowley Richardson

Executive Director, Legal Link
Kate Crowley Richardson (she/her) is Executive Director of Legal Link, a California-based nonprofit whose Legal First Aid® curriculum has certified more than 4,000 community legal workers across seven states. She previously served as Legal Director at Swords to Plowshares, where... Read More →
avatar for Abigail Lessman

Abigail Lessman

Eviction Resolution Program Manager, Kate Richardson
CF

Casey Forsythe

Illinois Justice Corps
SJ

Stacey Jonas Weiler

Program Operations Director, Illinois Bar Foundation
JR

Jill Roberts

National Center for State Courts
Jill Roberts, JD, is a Principal Court Management Consultant at the National Center for
State Courts. Her work is focused on expanding access to state courts with a focus on
people without lawyers, people with disabilities, and people with limited English
proficiency. Prior to jo... Read More →
Thursday October 22, 2026 10:45am - 12:15pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

10:45am EDT

Beyond Pro Bono: New Partnership Models Between BigLaw and Communities
Thursday October 22, 2026 10:45am - 12:15pm EDT
Pro bono is necessary and insufficient. Every year, large law firms donate millions of hours of attorney time to access-to-justice work — and every year, the justice gap barely moves. The model assumes that what communities need most is more lawyer hours. But what if they need technology infrastructure? AI implementation expertise? Developer time? Platform access? Funding for systems, not just staffing for cases? As AI reshapes legal practice and corporate legal departments build increasingly sophisticated technology capabilities, the question is whether BigLaw's community commitment will evolve to match — or whether the profession will simply automate the old model and call it innovation.
This session centers the people who actually need the resources (legal aid organizations, self-help centers, law librarians, court administrators) as designers, not recipients. Rather than another conversation about what BigLaw should do for the access-to-justice community, this is the access-to-justice community developing a collective vision for what next-generation institutional partnerships could look like. The session draws on research from the Duke Center on Law & Tech, examples from the tech sector's corporate responsibility models, and real-world cases where firms have contributed developer time, AI expertise, and platform access alongside traditional attorney hours. It also examines how custom-built workflows for legal services pleadings and AI-enabled pro bono clinics are expanding what's possible — events where volunteers using AI tools helped more than 115 families in a single day, demonstrating that technology doesn't just make pro bono more efficient but fundamentally changes its scale and reach.
The session's core is a design sprint. Mixed tables (legal aid leaders, court administrators, community advocates, and firm attorneys if present) design a new BigLaw-community partnership in 20 minutes with one constraint: it cannot be traditional pro bono hours. What's the community need? What's the firm's unique resource beyond attorney time? What's the structure, and what does a 6-month pilot look like? Tables pitch their designs to the room, which captures what the access-to-justice community wishes BigLaw would offer but currently doesn't. Afterwards, ideas are collected, themes are synthesized, and the results become a collective advocacy document. You'll leave with examples of partnerships, messaging ideas for engaging firm leadership, and, if the design sprint works, at least one new idea.


Speakers
avatar for Kelli Raker

Kelli Raker

Associate Program Director, Duke University
avatar for Graham Bennie, Esq.

Graham Bennie, Esq.

Supervising Attorney for Training & Pro Bono, Maryland Center for Legal Assistance
Graham is the Supervising Attorney for Training & Pro Bono for the Maryland Center for Legal Assistance, LLC (MCLA). Graham is responsible for developing and administering the internal training curriculum for MCLA staff (including onboarding and continuing legal education), as well... Read More →
JS

Jacqueline Schafer

ClearBrief
Jacqueline Schafer is the founder and CEO of the leading litigation drafting platform in Word, Clearbrief.ai (2026 Legalweek Litigation Product of the Year, 2026 Legalweek Technology for Good, 2025 Clio Best Practice of Law App, 2025 Compliance Solution of the Year), and a Lecturer... Read More →
Thursday October 22, 2026 10:45am - 12:15pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

10:45am EDT

The Price of Justice: Reducing Financial Barriers to Court Access
Thursday October 22, 2026 10:45am - 12:15pm EDT
The cumulative financial burden of participating in the civil justice system is substantial and varies widely across jurisdictions. Participants in the court system are often responsible for many costs, such as filing fees, service of process, answer fees, transcript fees, and more, even without the additional cost of hiring an attorney. While fee waiver processes exist to ensure that all litigants, regardless of income, are able to access justice, the process can be so confusing and/or burdensome that many eligible people never use it.
One of the first barriers that litigants face is a lack of information about 1) the existence of fee waivers and 2) the eligibility requirements that must be met in order to receive a waiver, including what information a litigant needs to provide. This session will open with an interactive exercise designed to identify these issues, allowing participants to see, from the perspective of a court user, the information that is (and is not) available to them.
Next, participants will hear from national experts about best practices for fee waivers, including the kinds of information and tools that can help court users understand how to request a waiver, and the kinds of processes and tools that can help courts resolve waiver requests efficiently.
Finally, panelists with hands-on experience in administering fee waivers and/or working to reform fee waiver processes will share their specific perspectives and experiences. Participants will hear, for example, from clerks about their experiences helping court users navigate fee waiver applications, the problems they identified, and the solution they've adopted. And they will hear how other states and counties have examined their fee waiver systems and proposed changes. Participants will leave the session with an understanding of general fee waiver best practices and real-life examples of those best practices in action.

Speakers
HM

Hannah Makowske

National Center for State Courts
Hannah Makowske is a Court Management Consultant with the National Center for State Courts. Her recent work at NCSC includes a report on national trends and best practices regarding fee waivers. Prior to joining NCSC, Hannah was a staff law clerk at the United States Court of Appeals... Read More →
JB

Josh Butz

National Center for State Courts
Joshua Butz, MPA is a Court Management Consultant with the National Center for State Courts. As a part of the Access to Justice Program, Joshua works with self-help resources, court navigator programs, accessible forms and webtools, regulatory reform, technology solutions, and several... Read More →
avatar for Katie Dilks

Katie Dilks

Executive Director, Oklahoma Access to Justice Foundation
avatar for Lisa Foster

Lisa Foster

Co-Executive Director, Fines and Fees Justice Center
Lisa Foster is the Co-Executive Director of the Fines and Fees Justice Center, a national nonprofit dedicated to ending the unjust and harmful imposition of fines and fees in the criminal legal system. A retired judge, Lisa is also the former director of the Office for Access to Justice... Read More →
MR

Michael Roth

Davidson County Juvenile Court
Thursday October 22, 2026 10:45am - 12:15pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

10:45am EDT

Building the Evidence Base: From Choosing the Right Innovation to Proving It Works
Thursday October 22, 2026 10:45am - 12:15pm EDT
Most access to justice innovations are chosen based on intuition, funded based on narrative, implemented without fidelity monitoring, and never rigorously evaluated. This session tackles the full evidence lifecycle — not by turning every justice professional into a researcher, but by providing practical tools for making evidence-informed decisions at every stage of the innovation cycle.
The session is structured in three acts. Act 1 highlights how researchers and court administrators can work together to develop and test reforms in the civil legal system. A case study of a partnership between Stanford Law School's Rhode Center on the Legal Profession and the Superior Court of Los Angeles County will demonstrate the benefits and challenges of designing and testing field experiments, policy reforms, and technological innovations that leverage court data to increase access to justice. Attendees will have the chance to apply what they learn to their local contexts, including an exploration of the possibilities and barriers to evidence-based reform in their own backyards. 
Act 2 addresses why good ideas die in implementation. A case study in implementation science shows how one organization used validated assessment tools to match service intensity to need, structured staff engagement to shift organizational culture, and continuous quality improvement embedded into daily operations — not as an evaluation afterthought, but as how the work gets done. The methodology is universal: every court rolling out a new process, every legal aid organization launching a program, every self-help center redesigning its workflow faces the same question of how to ensure that an evidence-based model actually gets implemented with fidelity.
Act 3 shows what becomes possible when AI supports evidence work at scale. A live demonstration of Redo.io, an AI-powered platform, reveals how technology can synthesize complex statistical analyses into coherent narratives that support California Racial Justice Act claims. The payoff is democratized access to sophisticated analyses of racial disparities in sentencing outcomes. Producing these analyses independently would be prohibitively costly and time-consuming for under-resourced public defender offices and other legal practitioners, who are often the ones who need them most. The demonstration also shows the validation work behind the platform: how the evaluation studies are designed, what we find, and the limitations of both the studies and the findings. 
The session closes with a hands-on activity. Each participant picks one justice innovation they're currently working on and builds a mini evidence plan using a template that walks through three questions drawn from the three acts: Is this worth pursuing, and what does the data say? How will I ensure implementation fidelity once it launches? How will I measure whether it actually worked? Pairs review each other's plans, because the most useful feedback comes from someone who doesn't share your assumptions.
You'll leave with an evidence triage framework, an implementation fidelity checklist, a research design template, and a plan for one real initiative that you've already started pressure-testing against the evidence.


Speakers
TJ

Tiana Johnson

Chief Probation Officer, Hamilton County Court of Common Pleas
Tiana Johnson is the Chief Probation Officer for the Hamilton County Adult Probation Department, bringing over two decades of service and a strong commitment to justice reform. As the first woman and first African American to hold this role in the county’s history, she is a trailblazer... Read More →
WV

Will von Geldern

Stanford Law School, Rhode Center on the Legal Profession

Thursday October 22, 2026 10:45am - 12:15pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

10:45am EDT

AI in the Hands of Litigants: What Happens When Court Users Bring Their Own AI
Thursday October 22, 2026 10:45am - 12:15pm EDT
Litigants are already using AI. Not in a pilot program, not with permission, not with guidance — on their own, at home, before they walk into court. In some settings, 70-80% of self-represented parties are using ChatGPT or similar tools to draft motions, research their rights, prepare for hearings, and write letters to judges. Some of them are winning appeals they would never have filed without AI assistance. Some of them are submitting documents full of hallucinated case citations. Most courts have no policy, no guidance, and no plan for a reality that is already here. The question is no longer whether litigants should use AI. The question is whether courts and legal aid organizations will respond thoughtfully or be caught flat-footed.
This session presents three perspectives on what a thoughtful response looks like. At the appellate level, one legal aid organization made the deliberate choice to teach litigants how to use AI effectively — training self-represented appellate clients to use AI tools for research and drafting, with adoption rates approaching 80% and outcomes that drew national media attention. At the trial level, "Don't Ask, Don't Tell" or "discourage AI usage" approaches have arisen amidst internal organizational debates on best practices, just as increasing adoption across society tests whether such policies remain tenable.
The tension between these approaches is productive: Should courts teach people to use external AI? Should they provide their own? Should they regulate what comes in the door? The answer may be all three — but the design choices matter enormously.
Against this backdrop, we will discuss developing official guidance and guardrails — not banning AI use, but creating a framework that helps litigants use it responsibly and helps judges evaluate AI-assisted filings fairly. One specific real-world example: a justice technology organization building court-integrated AI tools designed specifically for self-represented users — tools that work within the court's own infrastructure rather than leaving litigants to figure out consumer AI products on their own. Peering into the near to mid-term future, we will ask: How can courts and legal service providers anticipate litigant-facing policies as more autonomous AI agents proactively agument - or even act on behalf of - their human counterparts? At what point would mechanisms like AI agent licensure or other qualification processes start making sense?
A fishbowl discussion opens the floor to the room: What are you seeing in your courts? Are litigants bringing AI-generated documents? How are judges reacting? What problems have emerged, and what has surprised you? Then each table drafts a one-page AI guidance document that their court could issue tomorrow — practical, realistic, and focused on what court users actually need to know: what AI can help with, what it can't, what the risks are, how to disclose AI use, and where to get human help when the AI falls short. You'll leave with a model guidance template, a curriculum for teaching litigants to use AI, a summary of emerging court AI policies, and a clearer sense of how to prepare your court or organization for a reality that isn't coming — it's already here.

Speakers
avatar for Zoe Dolan

Zoe Dolan

Public Counsel
Zoe Dolan divides her time between serving as a trial attorney at Eviction Defense Network in Los Angeles, where she studies potential AI applications for tenant empowerment in litigation, and Vybn.AI - a human/AI team exploring the frontiers of AI, law, and AI-augmented human capacity... Read More →
avatar for Jessica Frank

Jessica Frank

User Researcher and Project Manager, Free Law Project
Jessica Frank is an attorney, legal technologist, and Director of Justice Initiatives at Free Law Project, a nonprofit building open legal data infrastructure. She works at the intersection of access to justice, generative AI, and public-interest technology, and speaks regularly at... Read More →
Thursday October 22, 2026 10:45am - 12:15pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

12:30pm EDT

Best Practices for Online Court Forms
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Speakers
avatar for Sam Glover

Sam Glover

Clinical Fellow, Suffolk LIT Lab
Sam works with courts, orgs, and the Suffolk LIT Lab team to build online tools that make legal processes more accessible.

Early in his legal career Sam defended consumers from abusive debt collectors and landlords. He also founded Lawyerist, where he focused on legal innovation, access to justice, technology competence, and community building. Sam has been recognized as a legal innovator by the American... Read More →
avatar for Lisa Colpoys

Lisa Colpoys

Senior Consultant, AI Initiative, Lawyers Trust Fund of Illinois
Lisa Colpoys is a public service leader with over three decades of experience creating new ways to help people solve legal problems. She is passionate about designing user-centric systems, simplifying processes, and transforming legal aid organizations, courts, and the practice of... Read More →
avatar for Jessica Frank

Jessica Frank

User Researcher and Project Manager, Free Law Project
Jessica Frank is an attorney, legal technologist, and Director of Justice Initiatives at Free Law Project, a nonprofit building open legal data infrastructure. She works at the intersection of access to justice, generative AI, and public-interest technology, and speaks regularly at... Read More →
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

12:30pm EDT

Getting Our Heads Out of the Sand: AI's Environmental Costs and What the Justice Community Can Do
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Speakers
avatar for Sandy Ambrozy

Sandy Ambrozy

SRLN Governance Leadership Team, Urban Institute
Sandra Ambrozy is a nonresident fellow for the Center on Nonprofits and Philanthropy at the Urban Institute in D.C. Previously, Ambrozy was a senior fellow and senior program officer at The Kresge Foundation, where she developed strategic and layered investments to address critical... Read More →
MM

Maya Markovich

Justice Tech Alliance

CJ

Claudia Johnson

Western Washington University
avatar for Eduardo Gonzalez

Eduardo Gonzalez

Executive Director, NuLawLab
Eduardo Gonzalez is a civil justice strategist working at the intersection of access to justice, civic engagement, and public interest technology. He has led national initiatives that connect courts, legal aid organizations, community groups, and academic institutions to improve how... Read More →
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

12:30pm EDT

Holistic Legal Assistance to Sexual Violence Survivors
Thursday October 22, 2026 12:30pm - 1:25pm EDT
A sexual assault survivor walks into your office. She needs a protection order — but she also needs help with housing because her landlord is trying to evict her for calling the police. She's lost income and doesn't know about crime victim compensation. Her ex is using the family court system to maintain control. Her school mishandled her Title IX complaint. Her name and address are in public court records. Each of these is a separate legal problem, handled by a separate part of the legal system, and most survivors never get help with more than one — if they get help at all.
The OAESV Legal Clinic has built a model for holistic legal assistance that addresses the full range of civil legal needs arising from sexual violence: protection orders, victims' rights, compensation, Title IX and civil rights claims, housing, family law, and privacy. Caitlyn Benzo will briefly introduce the clinic's model and share data on what they're seeing — which legal needs survivors present with, which ones they don't know they have until someone asks, and where the biggest service gaps are.
One issue the clinic is addressing more often is the application of Marsy's Law now that several years have passed since its passage & implementation. Also included is how victim's representation within the criminal legal process is a vital piece of the holistic framework.
The conversation hour will continue with a group discussion: What barriers do survivors face in accessing legal help in your jurisdiction? How do you handle the intersection of trauma and legal process when a client can barely talk about what happened, let alone navigate a courtroom? What does collaboration look like between legal aid, victim services, prosecutors' offices, and housing providers — and where does it break down? Bring your own experiences serving survivors or your questions about how to start. 
This session is for legal aid attorneys, victim advocates, court staff, and anyone whose clients include people whose legal problems started with violence. Leave with a clearer picture of available civil remedies, connections to peers doing this work, and practical ideas for building holistic capacity in your own organization.

Speakers
CB

Caitlyn Benzo

Ohio Alliance to End Sexual Violence Legal Clinic
Caitlyn is an attorney with the Ohio Alliance to End Sexual Violence Legal Clinic, providing trauma-informed legal services across the state. Admitted to the Ohio bar in 2016, Caitlyn has dedicated her career to supporting those impacted by gender- and power-based violence. Caitlyn’s... Read More →
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

12:30pm EDT

Keeping Legal Documents Current: Project LACI Case Studies
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Keeping legal information up to date is a constant challenge for legal aid organizations, especially when laws and policies frequently change. Lone Star Legal Aid (LSLA) developed Project LACI (Legal Aid Content Intelligence) to address this issue by using technology to streamline the review and maintenance of self-help materials—web content, brochures, videos, and more. Since launching in May 2024, LACI has helped LSLA modernize its content workflow.
With TIG support, Idaho Legal Aid Services and Texas Legal Services Center are now adapting LACI to manage their statewide legal information. In addition, other organizations in Minnesota, Wisconsin, Indiana, and elsewhere have been using their own funding to evaluate and adopt LACI in their own states. In this session, LSLA will partner with Legal Services State Support, a project of the Minnesota Legal Services Coalition, to share how they each previously maintained materials, what drew them to LACI, and their experiences so far. Participants will gain insight into practical approaches—manual and automated—for keeping public legal information accurate, accessible, and aligned with current law.

Speakers
avatar for Luigi Bai

Luigi Bai

Managing Attorney, Lone Star Legal Aid
Luigi is a managing attorney at Lone Star Legal Aid. Their teams help appeal evictions, publish disaster content, and make legal information accessible to self-representing persons (SRLs) across the state of Texas. SRLs have had access to legal interviews and document assembly, text... Read More →
avatar for Amanda Sauber

Amanda Sauber

Legal Technology Project Manager, Legal Services State Support
Amanda Sauber is the Legal Technology Project Manager of Legal Services State Support. She manages developments on LawHelpMN.org and supports statewide LegalServer online intake. She is a 2010 graduate of the Western Michigan University Cooley Law School (FKA Thomas M. Cooley Law... Read More →
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

12:30pm EDT

Neighborhood Stabilization: Community Land Trusts, Tangled Titles, and the Abandoned Home Crisis
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Speakers
KO

Kristie Ortiz

Managing Attorney, Advocates for Basic Legal Equality
Kristie Ortiz, Esq, is currently the Managing Attorney with the Housing Community Economic Development Program at Advocates for Basic Legal Equality. We are currently working on the areas of housing, prison reform, legislative advocacy, neighborhood stabilization work and environmental... Read More →
avatar for Kara Jennings

Kara Jennings

Yellow Springs Inc
Kara is an Attorney at Advocates for Basic Legal Equality in Toledo. She is a member of the Housing and Community Economic Development practice group. After graduating from BGSU, Kara worked as a VISTA Volunteer for the Ohio Coalition on Sexual Assault in Wood County. While attending... Read More →
ES

Emily Seibel

One Street at a Time
CL

Charlotte Lawson

Advocates for Basic Legal Equality
I am One Street at A Time, founder and senior leader. I started the organization 3 years ago I needed to become a voice for a divested community. Opposed to complaining I needed to do something.
AB

Athena Bowen

Housing Advocate, Advocates for Basic Legal Equality
Housing Advocate with the Housing and Community Economic Development Practice Group at Advocates for Basic Legal Equality, Inc., working to support equitable housing access and community development.
avatar for Michael Loudenslager

Michael Loudenslager

Staff Attorney, Advocates for Basic Legal Equality, Inc.
Michael Loudenslager is a staff attorney with Advocates for Basic Legal Equality, Inc. (ABLE), a non-profit law firm that serves people with low incomes in Western Ohio. Michael works in ABLE’s Housing and Economic Development group out of its Dayton, Ohio office. His practice focuses... Read More →
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

12:30pm EDT

Trauma-Responsive Practice: Building Skills for Sensitive and Effective Advocacy
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Speakers
NC

Nick Caprino

Attorney, Children's Law Center KY
SN

Sasha Naiman

Executive Director, Children's Law Center KY
Sasha Naiman is the Executive Director of Children’s Law Center, a nonprofit legal organization serving children and young adults across Ohio and Kentucky. She leads the organization's advocacy, strategic growth, and interdisciplinary collaborations to improve outcomes for youth... Read More →
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

12:30pm EDT

Unlocking the Courthouse: Opening Access to Court Data
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Sixty-six million cases flow through state courts every year, generating data that could reveal how well the justice system is performing, where it's failing, and who is being underserved. In theory, this is public data. In practice, accessing it requires navigating a gauntlet of technical barriers — robots.txt files with crawl delays measured in days, anti-bot technology designed to block the exact kind of automated analysis that would make the data useful — and legal barriers — terms of service that prohibit machine learning, court policies that actively deter technology use on public documents. The result is that the public's own court data is effectively locked away from the researchers, advocates, journalists, technologists, and even practitioners themselves, who could use it to improve the system.
This conversation hour opens with a live demonstration of what becomes possible when court data is open: a dashboard built from South Carolina probate court records showing how estate processing efficiency varies dramatically by county — visualized through geospatial mapping that makes performance differences impossible to ignore. The demo shows both what the data reveals and what it took to get it. Then the conversation turns to the barriers. A deep dive into the technical and legal obstacles — the specific mechanisms courts use, intentionally or not, to prevent public access to public data — surfaces a problem that most access-to-justice professionals don't know exists until they try to build something that requires court records. A collaborative model involving multiple organizations across criminal and civil court data shows one pathway through the barriers.
This session is for anyone who has tried to work with court data and hit a wall, anyone building tools that depend on court records, and anyone who believes that measuring court performance is a prerequisite for improving it. Bring your own court data access stories — the barriers you've encountered, the workarounds you've found, and the questions you can answer and those you still can't because the data aren’t accessible. Leave with a clearer picture of the landscape and use cases of available data, connections to others working on the problem, and strategies for advocating open data in your jurisdiction.

Speakers
DC

David Caraway

Measures for Justice / Code with the Carolinas (The Social Good Fund)
Dave Caraway is a self-represented litigant and technologist. Dave organizes the OpenCourts project, a volunteer-run project dedicated to making court data accessible. He brings twenty years of experience leading software teams and previously served as a Presidential Innovation Fellow... Read More →
Thursday October 22, 2026 12:30pm - 1:25pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

1:30pm EDT

Understand, Redesign, Test: Transforming How People Learn from Legal Information
Thursday October 22, 2026 1:30pm - 3:00pm EDT
In this session, each presenter will address a different “lens” to apply when developing and improving content for self-represented litigants. They will each provide a list of principles or issues to spot when designing content, which will be provided in a sheet to attendees.
1. Education Pedagogy: We will explain the difference between working memory and long-term memory and why it matters for SRLs. Drawing from tools such as Bloom’s Taxonomy, we will break down how people learn information and provide basic strategies for disseminating different categories of information.
2. Inclusive Design: We will discuss common communication barriers that SRLs face and how this contributes to decreased confidence and trust in program resources. The presentation will focus on how a team of researchers, inclusive designers and mediation program staff transformed the notice, webpage and video resources of an Illinois mediation program using scaffolding and inclusive, mobile-first design principles.
3. Accessibility: We will share a triage framework for legal content from the NH Judicial Branch form modernization project. The presentation will spotlight three tiers of accessible design approaches and common issues to look out for when crafting for accessibility. Attendees will learn how to break up an accessibility project into an approachable, practical two-phase process.
Activity: Attendees will analyze a 1-2 page sample document with before/after examples, identifying which principles/issues identified during the presentations they think were applied to the improved document. They will have the opportunity to add their own improvements as well. Working in groups, attendees will share what they learned and walk away with strategies to apply to their own materials.

Speakers
JC

Jon Confer

Legal Research & Coordinator, Superior Court of Maricopa County
SS

Stephen Sullivan

Resolution Systems Institute RSI
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

1:30pm EDT

Courts Meeting Communities Where They Are
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Most justice system "community engagement" operates on the institution's terms — surveys designed by courts, listening sessions held in courtrooms, advisory committees where community members are invited to advise but not to decide. The engagement looks good in annual reports. This session asks what happens when courts flip that model — going to communities instead of waiting for communities to come to court, and sharing actual power instead of just gathering input.
The session presents models that span the full spectrum of community engagement. At one end, a court-led initiative takes judges and court staff directly into neighborhoods — not for a PR event, but for sustained relationship-building designed to demystify court processes, build trust with residents who feel intimidated or disconnected from the legal system, and hear directly from the people whose lives are most affected by court decisions. The initiative was designed, implemented, and refined through community feedback, with careful attention to planning, safety, judicial agreements, and evaluation. At the other end of the spectrum, state-level efforts have embedded community voice into formal court governance — creating structural seats for self-represented litigants and community members on the committees that write the rules. Between these poles, additional perspectives explore how community partners in regulatory reform processes experienced the engagement from their side, and what it actually feels like to be the only non-lawyer on a court committee. The range of models shows that community power takes different forms depending on context — but the underlying question is always the same: Are you sharing power, or performing inclusion?
A power audit using the IAP2 spectrum asks each participant to honestly assess where their organization sits — Inform, Consult, Involve, Collaborate, or Empower — and identify one specific action that would move them one step up. The exercise consistently reveals that most organizations believe they're further along the spectrum than they actually are, and that the barriers to deeper engagement are more cultural than structural. Participants will also work with a practical planning framework for designing community engagement initiatives in their own jurisdictions — covering purpose, partnerships, recruitment, safety, evaluation, and the hardest question of all: what power are you actually willing to share? A commitment card captures what each participant will do within 60 days. You'll leave with the power audit tool, a planning framework, case studies from multiple states, and a concrete commitment you've made to someone who will hold you to it.

Speakers
AH

August Hieber

Sr. Program Manager, Inclusive Access, Administrative Office of Illinois Courts
JW

Judge Wende Cross

Hamilton County Court of Common Pleas

TB

Thomas Beridon

Hamilton County Court of Common Pleas
Thomas O. Beridon began his legal career as a juvenile public defender before joining the City of Cincinnati as an Assistant Solicitor. In that role, he prosecuted cases, represented the City in civil litigation, and served as the City’s hearing examiner.
Prior to his appointme... Read More →
NT

Nia Thomas

Hamilton County Court of Common Pleas
CA

Crissy Anderson

Senior Court Program Analyst - Gender and Justice, AOC: Equity and Access
Gender and Race Equity
Court Access
Data
avatar for Nancy Drane

Nancy Drane

Executive Director, DC Access to Justice Commission
Nancy Drane has served as Executive Director of the D.C. Access to Justice Commission since 2016, leading efforts to expand access to civil legal help for District residents. She previously spent 13 years at the Children’s Law Center, representing children and families and later... Read More →
avatar for Gabriella Vazquez

Gabriella Vazquez

Court Management Consultant, National Center for State Courts
Gabriella Vazquez is a Court Management Consultant with the National Center for State Courts. She works on a variety of access to justice initiatives at NCSC, including supporting eviction diversion programs in state courts, Safe Harbor policy development, user-centered design, and... Read More →
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

1:30pm EDT

Stop Reinventing the Wheel: Using Design Principles, Open Source, and Shared Infrastructure to Spread Innovations
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Many jurisdictions are building the same thing from scratch. The same guided interview tools, the same self-help website content, the same intake workflows, the same court form designs — developed independently by hundreds of organizations on their own. This session opens with a discussion about why is scaling innovations so hard in justice.  
In response, panelists will introduce a set of design principles that can help identify the DNA of these innovations with the premise that focusing on these principles (instead of strict replication) will accelerate their uptake and spread. Shared infrastructure can also accelerate innovation with panelists highlighting open-source document assembly platforms that already allow jurisdictions to adapt rather than rebuild, shared website platforms that provide common architecture while allowing local customization, and an emerging vision for a justice innovation commons where workflows, taxonomies, and evaluation protocols are shared across jurisdictions the way medical data standards transformed healthcare interoperability.
These aren't hypothetical — they're operating now, and the organizations behind them have learned hard lessons about what makes shared infrastructure succeed: documentation, modularity, governance, licensing, and the willingness to build for reuse rather than just for your own needs.  
The session will then flip the conversation from the stage to the room. Through a structured, interactive "have/need" exchange, participants will not only have an opportunity to address real-world challenges they face; they'll also generate guidance for how national organizations and networks can spread innovations in ways that really work for those on the ground. 

Speakers
avatar for Katya Fels Smyth

Katya Fels Smyth

Full Frame Initiative
For over three decades, Katya Smyth has challenged assumptions and structures underlying American systems, including that scale and perpetuity are inherently valuable, and led organizations and alliances that offer a new way forward in fields including community development, human... Read More →
avatar for Quinten Steenhuis

Quinten Steenhuis

Clinical Fellow, Suffolk LIT Lab's Document Assembly
Quinten Steenhuis is the co-director of the Suffolk University Law School’s Legal Innovation and Technology Lab and founder and CEO of Lemma Legal Consulting. At Suffolk, he leads the Document Assembly Line project that builds and maintains CourtFormsOnline.org. His work focuses... Read More →
avatar for Margaret D. Hagan

Margaret D. Hagan

Executive Director, Legal Design Lab, Stanford Legal Design Lab
Margaret Hagan is the Executive Director of the Legal Design Lab at Stanford University, as well as lecturer at the Law School and d.school. She is a lawyer, and holds a J.D. from Stanford Law School, a DPhil from Queen’s University Belfast, an MA from Central European University... Read More →
avatar for Sandy Ambrozy

Sandy Ambrozy

SRLN Governance Leadership Team, Urban Institute
Sandra Ambrozy is a nonresident fellow for the Center on Nonprofits and Philanthropy at the Urban Institute in D.C. Previously, Ambrozy was a senior fellow and senior program officer at The Kresge Foundation, where she developed strategic and layered investments to address critical... Read More →
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

1:30pm EDT

Behaviorally Informed Court Reminders: What the Evidence Says and How to Apply It
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Access to justice depends on people understanding what the court is telling them — and right now, most court communications fail that test. People miss court dates not because they don't care, but because the notice was confusing, the date was buried in legalese, or life intervened, and they didn’t receive a reminder or have support to make a plan to attend. People leave fines unpaid not because they're defiant, but because the payment notice didn't make options clear or consequences real. Every missed appearance and every unpaid fine trigger a cascade — warrants, license suspensions, job loss, housing instability — that could have been prevented by more effective communication. 
This session presents the behavioral science research on why court communications fail and what evidence-based redesign looks like in practice. Published research on court reminder programs has identified specific design elements that measurably improve appearance rates: making court dates visually prominent, highlighting consequences of inaction in plain language, providing clear options for how to resolve a case, prompting people to make a specific plan (not just "remember to show up" but "who will watch your kids, how will you get there, what will you bring"), and providing accessible resources for help. These aren't intuitive design choices — they come from behavioral science research on how people actually process information under stress, and they've been tested with real outcomes data. 
A practitioner perspective from Hamilton County grounds the research in implementation reality: what it actually takes to redesign court communications inside a clerk's office, including the common challenges that arise when you try to change language and formats that have been used for decades. The session includes activities designed to give participants a "behavioral mindset" — including a demonstration of how easy it is to forget a court date even when you're paying attention. 
It will also have opportunities for participants to identify improvements to court communications themselves. Participants will identify specific improvements using the evidence-based design principles covered in the session. They'll leave with published guides to court reminder program design, a checklist of evidence-based communication principles, and a marked-up version of an example court communication -- that can help them make changes in their own jurisdiction.

Speakers
avatar for Anne Stotler

Anne Stotler

ideas42, (Un)Warranted
Anne Stotler is a Principal Behavioral Designer at ideas42. She leads partnerships with courts and other stakeholders to improve court date communications nationwide through the (Un)warranted initiative, which has already prevented over 125K missed court dates and the resulting warrants... Read More →
NA

Nick Anderson

Hamilton County Clerk of Courts
Nick Anderson is the Assistant Chief of Compliance for the Hamilton County Clerk of Courts. He is a graduate from the University of Cincinnati College of Law, where he served as a Senior Policy Fellow for the Ohio Innocence Project and Fellow for the Jones Center for Race, Gender... Read More →
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

1:30pm EDT

Better Legal Websites Without AI: Content, Design, and Infrastructure That Works
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Not every improvement requires artificial intelligence. The majority of legal aid and court self-help websites have not yet solved problems that have nothing to do with AI: content written at a 12th-grade reading level, navigation that makes sense to staff but not to users, forms that are unusable on a phone, and pages that fail basic accessibility standards. These are solvable problems — right now, with existing tools and established best practices — and solving them would dramatically improve the experience of the millions of people who visit these sites every year.
This session walks through the core elements of a self-help website that actually serves its users: how people navigate and find what they need, what makes legal content readable and usable, how forms succeed or fail, how sites perform on the devices most users carry, and what accessibility means in practice for people with disabilities.
For each area, we look at what good looks like, where most sites fall short, and what tools and resources are available to help, including open-source content and guided interview tools that let organizations build on each other's work rather than starting from scratch every time.
We’ll walk through tests and checklists to assess your site in real time, and you'll leave with practical frameworks and tools you can apply to your own site right away without relying on AI.

Speakers
avatar for Amanda Brown

Amanda Brown

Executive Director, Lagniappe Law Lab
Amanda Brown is the founder and executive director of Lagniappe Law Lab. She is the chair of the Louisiana's Access to Justice Commission's technology subcommittee, and is a member of the Legal Service Corporation's Emerging Leaders Council. She is also active in the American Bar... Read More →
TF

Toby Fey

Lemma Legal
GS

Grace Spulak

Senior Court Management Consultant, National Center for State Courts
avatar for Molly Wraight

Molly Wraight

Urban Insight
avatar for Sarah Song

Sarah Song

Supervising Sr. Program Mngr, Access to Justice, Administrative Office of Illinois Courts
ED

Emily Deines

Illinois State Courts
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

3:15pm EDT

Closing Discussion and Remarks
Thursday October 22, 2026 3:15pm - 4:45pm EDT
Thursday October 22, 2026 3:15pm - 4:45pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202
 
Access to Justice Network Conference 2026
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