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Wednesday, October 21
 

9:00am EDT

Uncomplicating Courts: Simplifying Rules, Procedures, and the Litigant Journey
Wednesday October 21, 2026 9:00am - 10:30am EDT
Every court has procedures that made sense when they were written — for a system where everyone had a lawyer. Filing deadlines that require calendar calculations. Service requirements that assume you know what "service" means. Answer forms that read like they were drafted for opposing counsel, not for the person who just got sued. When 98% of defendants in a case type are self-represented, these procedures aren't just inconvenient — they're the reason people lose by default without ever understanding what happened. This session presents a tested framework for finding and fixing unnecessary procedural complexity.  
IAALS and NCSC present the Uncomplicated Courts Framework, which gives court leadership a systematic method for mapping the litigant journey — every step a self-represented person must take from learning they have a legal problem through resolution — and identifying where rules, forms, and procedures assume knowledge, resources, or legal training that most court users don't have.  
Court leaders from Colorado and Nevada provide concrete examples of how they have used the framework to make real changes: simplifying filing processes, rewriting notices in plain language, eliminating procedural steps that serve no purpose when there's no attorney on one side, and changing rules and statutes that created barriers nobody intended.  
Utah's experience brings the framework to life through a specific, high-stakes application: debt collection cases, where the gap between the system's assumptions and reality is starkest. The state's Supreme Court formed an ad hoc committee to reform procedures in high-volume cases, and participants will hear both the theories behind the initiative and the institutional challenges when implementing large scale change.   
Participants will then do the work themselves. A litigant journey mapping exercise asks each table to pick one common case type in their jurisdiction and trace every step a self-represented person must take — from the moment they receive a summons or realize they have a legal problem through filing, hearings, and resolution. Where does the system assume they have a lawyer? Where does it require knowledge they don't have or resources they can't access? Where do people give up? The exercise consistently reveals that courts have more unnecessary complexity than anyone realized, and that the highest-impact changes are often the simplest. We’ll also ask participants to examine the court staff perspective. Where are court stakeholders running into procedural friction? Where are staff absorbing work that simplified procedures could eliminate? You'll leave with the Uncomplicated Courts toolkit, a litigant journey map you've already started, and a prioritized list of procedural changes to bring back to your court leadership. 

Speakers
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Danielle Kalil

Institute for the Advancement of the American Legal System IAALS
Danielle Kalil is the Director of Civil Justice and the Judiciary at IAALS. In this role, she is responsible for leading the vision and strategy of IAALS’ work on civil justice reform and the judiciary. The focus of her work is to build a fair, accessible, and effective justice... Read More →
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Samira Nazem

Principal Court Management Consultant, National Center for State Courts
Samira Nazem is a Principal Court Management Consultant at the National Center for State Courts (NCSC) overseeing the Eviction Diversion Initiative which supports state and local courts in designing, implementing, and evaluating eviction diversion programs and related court reform... Read More →
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Magistrate Andrea Paprzycki

Magistrate Judge, Colorado 4th Judicial District
Ms. Paprzycki began practice as a litigator in the areas of collections and insurance defense. She was an in-house counsel prior to becoming a Magistrate for the 4th Judicial District, Colorado in May 2018.

In 2023, Ms. Paprzycki was awarded a grant from NCSC to implement an eviction diversion and recovery program. She regards the program, known as Division CARE (Court Assisted Recovery from Eviction), as her greatest achievement. To this end, she brought to fruition her vision of an... Read More →
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Mairead Napolitano

Civil Division Administrator, Las Vegas Justice Court
Mairead Napolitano serves as the Civil Division Administrator for the Las Vegas Justice Court, where she oversees the daily operations of one of Nevada's busiest civil courts. Since assuming this role in 2021, she has led numerous initiatives to improve caseflow management, expand... Read More →
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Megan Connelly

Access to Justice Director, Utah State Bar
Megan Connelly was named the Utah State Bar’s Access to Justice Director in December 2023. She brings over a decade of experience in social impact work to the position. Megan held previous roles in legal services, higher education, nonprofits, and philanthropy with a focus on issues... Read More →
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Nathanael Player

Justice-by-Design
Nathanael Player is an assistant professor of professional practice at Utah State University, where he teaches social workers and allied professionals to practice law as Community Justice Advocates. Previously he served as vice chair of Utah's Regulatory Sandbox oversight board and... Read More →
avatar for Maryt Fredrickson

Maryt Fredrickson

Chief of Staff to the Chief Justice, Utah Supreme Court
Maryt Fredrickson is the Chief of Staff to the Chief Justice of the Utah Supreme Court where she works on access to justice and regulatory reform initiatives. Maryt has worked in state courts since 2014. She joined the Utah Judicial Branch for her current position in January 2025... Read More →
Wednesday October 21, 2026 9:00am - 10:30am EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

10:45am EDT

When Community Helps Set the Rules
Wednesday October 21, 2026 10:45am - 12:15pm EDT
If you’re not at the table, you’re on the menu.
This is arguably true in the legal context where civil justice systems, such as courts, administrative agencies, and legal aid programs, were designed by legal professionals. These systems have often not meaningfully considered the needs and perspectives of the people who navigate them.
Come learn about two different approaches to add more seats to the table. Each presents a different approach to this problem so that you can learn what combination might work best in your jurisdiction:
  • Formalizing dedicated seats for self-represented litigants on important governance committees, including the Advisory Committee on the Rules of Civil Procedure;
  • Conducting legal needs assessments to inform legal aid service design and strategic planning.
The throughline is that community participation is a powerful form of quality control, not just a trust-building exercise. Panelists will share what it takes to make that participation meaningful rather than performative: how to engage community members and to ensure their input can meaningfully impact our civil justice system.
This session is paired with the other session "Courts Meeting Communities Where They Are", which covers the community-organizing side of the same story — how communities self-organize for power, not just how courts open seats. This session is about changing institutional structures to include community. The other session is about building the relationships and trust that make inclusion real. Attend both for the full picture.

Speakers
avatar for Jayme Walters

Jayme Walters

Assistant Professor of Social Work, Utah State University
Dr. Jayme Walters is an Associate Professor in the Department of Social Work and the Executive Director of the Transforming Communities Institute (TCI) at Utah State University (USU). With two decades of experience, Dr. Walters’s research and solution-building efforts center on... Read More →
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Jon Puente

Utah State Courts
avatar for Steve Grumm

Steve Grumm

Senior Consultant, thredpartners
Steve Grumm is a senior consultant with thredpartners, where he provides program assessments, strategic planning, and other services to help his legal aid and nonprofit clients thrive. Formerly, Steve was Legal Aid of Western Michigan’s Director for Community Engagement, overseeing... Read More →
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Nathanael Player

Justice-by-Design
Nathanael Player is an assistant professor of professional practice at Utah State University, where he teaches social workers and allied professionals to practice law as Community Justice Advocates. Previously he served as vice chair of Utah's Regulatory Sandbox oversight board and... Read More →
Wednesday October 21, 2026 10:45am - 12:15pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

1:30pm EDT

Innovation Under Pressure: Strategic Planning When Resources Are Scarce
Wednesday October 21, 2026 1:30pm - 3:00pm EDT
Access to justice innovation has a sustainability problem.  Our field excels at launching pilots—creative, well-funded projects that demonstrate what's possible under ideal conditions. It is far less successful at sustaining them. Grants end. Champions move on. Political priorities shift. Technology evolves faster than organizations can adapt. The pilot that promised transformation quietly disappears, replaced by the next promising pilot.
This session asks a different question: not What should we build? but How do we make strategic decisions that survive contact with reality?
The discussion is organized around a practical decision-making framework that many legal aid organizations and court innovation offices use implicitly but rarely articulate: build, buy, or bend. When faced with a new challenge, should you create something from scratch (build), adopt an existing solution or model (buy), or adapt the people, processes, and technology you already have (bend)? Each approach carries different costs, risks, implementation timelines, and long-term sustainability implications. Yet many organizations default to building without fully evaluating the alternatives.
Three candid case studies illustrate each approach, examining not only what succeeded but also what failed, what proved difficult to maintain, and what leaders would do differently. The conversation then turns to the realities that every innovation effort eventually faces: What happens when funding is reduced by 30 percent? When the lead developer leaves? When a new administration changes priorities? When the technology you've invested in becomes obsolete? Rather than relying on theory, the session draws on real organizational decisions made under pressure.
Participants will also explore how organizations can continue innovating during periods of constraint. Technology and programmatic decisions in legal aid and courts are rarely made under ideal circumstances; they occur amid staffing shortages, budget uncertainty, political transitions, and growing community need. Together, participants will examine how to distinguish between essential, value-adding, and aspirational investments, while recognizing the hidden costs of eliminating training, security, maintenance, and documentation—supports that often appear expendable but are critical to long-term success. The session also highlights collaboration and shared services as practical strategies for reducing risk and increasing resilience.
While technology poses particular challenges, this analysis is useful for a variety of programmatic innovations. The session is highly interactive. Participants are encouraged to bring a current initiative and work through a build-buy-bend decision matrix, assessing organizational capacity, existing solutions, opportunities for adaptation, and the sustainability implications of each option. The goal is to identify weaknesses before a funding cut, staffing change, or political transition forces difficult decisions.
Participants will leave with a practical decision matrix for evaluating future initiatives, a stress-tested assessment of a current project, and a strategic planning template designed specifically for organizations that must innovate despite persistent uncertainty and constrained resources.

Speakers
avatar for Brandon Slack

Brandon Slack

Director of Marketing & Product, Just-Tech LLC
Brandon Slack is Head of Product & Marketing at Just-Tech, LLC, a national legal technology company serving nonprofit legal aid organizations. He co-created JTAI (jtai.law), a purpose-built AI platform enabling knowledge management, agent-based chat intelligence, and intake automation... Read More →
avatar for John Greiner

John Greiner

CEO, Just-Tech LLC
John Greiner founded Just-Tech to advance justice community technology systems and practices. Previously, John was the CIO for Legal Services NYC. He led the integration of disparate technology and systems and advanced technology for service delivery, client access and overall operations... Read More →
avatar for Bonnie Rose Hough

Bonnie Rose Hough

Consultant, Bonnie Rose Hough Consulting
Bonnie Rose Hough is a consultant for courts and legal services on access to justice issues. She serves on the Advisory Board of the Access to Justice Network. She recently retired as a Principal Managing Attorney for the Judicial Council of California’s Center for Families, Children... Read More →
Wednesday October 21, 2026 1:30pm - 3:00pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

3:15pm EDT

Opening the Gate: Regulatory Reform That Expands Who Can Provide Legal Help
Wednesday October 21, 2026 3:15pm - 4:45pm EDT
The legal profession's monopoly on legal services is fracturing — and the fractures look different in every state. Washington created an entirely new licensing framework for non-lawyer legal service providers. Arizona and Utah authorized community-based justice workers through court-community partnerships. Indiana built standing innovation infrastructure — a Chief Innovation Officer and a permanent Innovation Committee — to run a continuous pipeline of pilots reshaping how courts and litigants handle everything from case pathways to court data and analytics. Different states, different pathways to the same destination: expanding who is allowed to help people with legal problems.
This session brings together the institutional actors who made reform happen in each state — not advocates arguing for reform in the abstract, but the people who navigated the politics, built the coalitions, and faced the resistance. A judge who championed new provider categories from the bench. A bar leader who negotiated consumer protection frameworks with a skeptical profession. A Chief Innovation Officer building the institutional machinery to pilot new models of legal service delivery. And a program implementer deploying justice workers on the ground. 

Speakers
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Grace Spulak

Senior Court Management Consultant, National Center for State Courts
CS

Craig Shank

Washington Practice of Law Board
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Renata de Carvalho Garcia

Washington State Bar
avatar for Robert Rath

Robert Rath

Chief Innovation Officer, Indiana State Courts
Robert (Bob) Rath serves as the Chief Innovation Officer for the Indiana Supreme Court’s Office of Judicial Administration, where he leads several modernization efforts across the judicial branch. His work includes oversight of internal process improvement initiatives and the Court’s... Read More →
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Judge Samuel Thumma

Judge, Arizona Court of Appeals
Judge Samuel A. Thumma has served on the Arizona Court of Appeals, Division One, since 2012, including as Chief Judge. Before that, he served for five years as a trial Judge on the Arizona Superior Court in Maricopa County. Sam chairs the Arizona Commission on Access to Justice. He... Read More →
Wednesday October 21, 2026 3:15pm - 4:45pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202
 
Thursday, October 22
 

9:00am EDT

New Roles, New Skills: Building the Workforce the Justice System Needs
Thursday October 22, 2026 9:00am - 10:30am EDT
The justice system is inventing new roles and working faster than ever to train, supervise, fund, and sustain the people who will fill these roles. 
Justice coordinators in New York. Court navigators in Illinois and Kansas. Community justice workers in Arizona and Utah. Legal paraprofessionals authorized under new regulatory frameworks. The titles vary but the pattern is the same: jurisdictions are recognizing that lawyers alone cannot close the justice gap, and they're creating new categories of professionals to do work that didn't have a job description five years ago. 
The problem is that identifying a new role is the easy part. Building the infrastructure to make that role effective — training curricula, supervision models, career pathways, sustainable funding — is where most efforts encounter barriers. 
This session is structured around three questions that every jurisdiction building new roles will eventually face. First: what roles are actually emerging, and what do they do? A landscape scan cuts through the terminology confusion — justice coordinator, navigator, community justice worker, paraprofessional — to show what these roles look like in practice across states, where they overlap, and where they're genuinely different. Second: how do you train people for roles that didn't exist before? A statewide training center model shows how one state built the infrastructure to develop multi-disciplinary justice professionals at scale — including the curriculum design challenges of training people whose backgrounds span social work, community organizing, and legal services. Third: how do you sustain them? An honest conversation about what happens after the grant ends, how you build career pathways for roles that most HR systems don't have a classification for, and how you prevent burnout in positions that carry enormous emotional weight with limited institutional support.
Participants will design a role their jurisdiction needs but doesn't have. A workshop template walks through the specifics: What's the unmet need? What would this person actually do? What skills and training do they need? Who supervises them? Where does the funding come from? What does success look like — and how would you know if the role isn't working? Table groups pressure-test each other's designs for feasibility. 
A training needs assessment matrix helps participants evaluate their existing staff in new or evolving roles: What skills do they have? What do they need? Where's the single biggest gap? 
You'll leave with a role design template, a training needs matrix, program documentation from states that have built these roles, and a comparison chart that clarifies the differences between the emerging workforce models — so you can explain to your court leadership or board exactly what you're proposing and why.

Speakers
avatar for Lisa M. Zayas

Lisa M. Zayas

Director, Access to Justice Division, NYS Unified Courts Office for Justice Initiatives
Lisa M. Zayas, Esq. serves as the Access to Justice Division Director in the New York State Unified Court System’s Office for Justice Initiatives. Throughout her career, she has been deeply committed to advancing social justice and expanding access to justice for unrepresented court... Read More →
avatar for Antonio M. Coronado

Antonio M. Coronado

Professor of Practice, Community Legal Education, I4J Innovations for Justice
Antonio M. Coronado (they/them/elle) is Professor of Practice and Co-Coordinator of Community Legal Education Programs at Innovation for Justice, housed at the University of Arizona James E. Rogers College of Law and the University of Utah David Eccles School of Business. Antonio... Read More →
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Randy Bowens

New York Courts
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Melissa Lahey

New York Courts
Melissa Lahey serves as Justice Coordinator for the Appellate Division, Third Department in the New York State Unified Court System where she focuses on advancing access to justice, particularly in rural communities. She works on initiatives related to civic education, community outreach... Read More →
avatar for Robert E. West

Robert E. West

New York Courts
Robert West serves as the Justice Coordinator for the Criminal Court of the City of New York, the largest and busiest criminal court in the United States. In this role, he focuses on advancing the mission of the New York State Unified Court System and the Office for Justice Initiatives... Read More →
Thursday October 22, 2026 9:00am - 10:30am EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

10:45am EDT

The Price of Justice: Reducing Financial Barriers to Court Access
Thursday October 22, 2026 10:45am - 12:15pm EDT
The cumulative financial burden of participating in the civil justice system is substantial and varies widely across jurisdictions. Participants in the court system are often responsible for many costs, such as filing fees, service of process, answer fees, transcript fees, and more, even without the additional cost of hiring an attorney. While fee waiver processes exist to ensure that all litigants, regardless of income, are able to access justice, the process can be so confusing and/or burdensome that many eligible people never use it.
One of the first barriers that litigants face is a lack of information about 1) the existence of fee waivers and 2) the eligibility requirements that must be met in order to receive a waiver, including what information a litigant needs to provide. This session will open with an interactive exercise designed to identify these issues, allowing participants to see, from the perspective of a court user, the information that is (and is not) available to them.
Next, participants will hear from national experts about best practices for fee waivers, including the kinds of information and tools that can help court users understand how to request a waiver, and the kinds of processes and tools that can help courts resolve waiver requests efficiently.
Finally, panelists with hands-on experience in administering fee waivers and/or working to reform fee waiver processes will share their specific perspectives and experiences. Participants will hear, for example, from clerks about their experiences helping court users navigate fee waiver applications, the problems they identified, and the solution they've adopted. And they will hear how other states and counties have examined their fee waiver systems and proposed changes. Participants will leave the session with an understanding of general fee waiver best practices and real-life examples of those best practices in action.

Speakers
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Hannah Makowske

National Center for State Courts
Hannah Makowske is a Court Management Consultant with the National Center for State Courts. Her recent work at NCSC includes a report on national trends and best practices regarding fee waivers. Prior to joining NCSC, Hannah was a staff law clerk at the United States Court of Appeals... Read More →
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Josh Butz

National Center for State Courts
Joshua Butz, MPA is a Court Management Consultant with the National Center for State Courts. As a part of the Access to Justice Program, Joshua works with self-help resources, court navigator programs, accessible forms and webtools, regulatory reform, technology solutions, and several... Read More →
avatar for Katie Dilks

Katie Dilks

Executive Director, Oklahoma Access to Justice Foundation
avatar for Lisa Foster

Lisa Foster

Co-Executive Director, Fines and Fees Justice Center
Lisa Foster is the Co-Executive Director of the Fines and Fees Justice Center, a national nonprofit dedicated to ending the unjust and harmful imposition of fines and fees in the criminal legal system. A retired judge, Lisa is also the former director of the Office for Access to Justice... Read More →
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Michael Roth

Davidson County Juvenile Court
Thursday October 22, 2026 10:45am - 12:15pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

1:30pm EDT

Stop Reinventing the Wheel: Using Design Principles, Open Source, and Shared Infrastructure to Spread Innovations
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Many jurisdictions are building the same thing from scratch. The same guided interview tools, the same self-help website content, the same intake workflows, the same court form designs — developed independently by hundreds of organizations on their own. This session opens with a discussion about why is scaling innovations so hard in justice.  
In response, panelists will introduce a set of design principles that can help identify the DNA of these innovations with the premise that focusing on these principles (instead of strict replication) will accelerate their uptake and spread. Shared infrastructure can also accelerate innovation with panelists highlighting open-source document assembly platforms that already allow jurisdictions to adapt rather than rebuild, shared website platforms that provide common architecture while allowing local customization, and an emerging vision for a justice innovation commons where workflows, taxonomies, and evaluation protocols are shared across jurisdictions the way medical data standards transformed healthcare interoperability.
These aren't hypothetical — they're operating now, and the organizations behind them have learned hard lessons about what makes shared infrastructure succeed: documentation, modularity, governance, licensing, and the willingness to build for reuse rather than just for your own needs.  
The session will then flip the conversation from the stage to the room. Through a structured, interactive "have/need" exchange, participants will not only have an opportunity to address real-world challenges they face; they'll also generate guidance for how national organizations and networks can spread innovations in ways that really work for those on the ground. 

Speakers
avatar for Katya Fels Smyth

Katya Fels Smyth

Full Frame Initiative
For over three decades, Katya Smyth has challenged assumptions and structures underlying American systems, including that scale and perpetuity are inherently valuable, and led organizations and alliances that offer a new way forward in fields including community development, human... Read More →
avatar for Quinten Steenhuis

Quinten Steenhuis

Clinical Fellow, Suffolk LIT Lab's Document Assembly
Quinten Steenhuis is the co-director of the Suffolk University Law School’s Legal Innovation and Technology Lab and founder and CEO of Lemma Legal Consulting. At Suffolk, he leads the Document Assembly Line project that builds and maintains CourtFormsOnline.org. His work focuses... Read More →
avatar for Margaret D. Hagan

Margaret D. Hagan

Executive Director, Legal Design Lab, Stanford Legal Design Lab
Margaret Hagan is the Executive Director of the Legal Design Lab at Stanford University, as well as lecturer at the Law School and d.school. She is a lawyer, and holds a J.D. from Stanford Law School, a DPhil from Queen’s University Belfast, an MA from Central European University... Read More →
avatar for Sandy Ambrozy

Sandy Ambrozy

SRLN Governance Leadership Team, Urban Institute
Sandra Ambrozy is a nonresident fellow for the Center on Nonprofits and Philanthropy at the Urban Institute in D.C. Previously, Ambrozy was a senior fellow and senior program officer at The Kresge Foundation, where she developed strategic and layered investments to address critical... Read More →
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202
 
Access to Justice Network Conference 2026
From $62.13
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