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Wednesday, October 21
 

9:00am EDT

People-Centered Data and Reform: From Court Records to Community Feedback
Wednesday October 21, 2026 9:00am - 10:30am EDT
Every year, approximately 66 million cases flow through state courts — but we rarely reach out to the people behind those cases for feedback on their experience with the system and how they feel they could be better served. Traditional court research is organized around institutions: cases, dockets, judicial decisions. This "courts-first" approach obscures how the same individuals move through and across court systems over time, making it harder to identify patterns like frequent court involvement, multi-system entanglement, and the cumulative toll of repeated legal crises. It also fails to adequately identify the specific procedures or aspects of a case where self-represented litigants struggle most or what type of help could help bridge that gap. This session presents a different starting point: what happens when you reorganize court reform around people instead of cases, and what happens when you go beyond court data entirely and ask communities directly about their legal needs?
Two complementary approaches anchor the session. The first uses a novel person-centered framework, employed by Pew in partnership with the South Carolina Judicial Branch, that links court records across case types to reveal how individuals navigate multiple parts of the justice system —traffic court, debt collection, ordinance violations — often simultaneously. The project focuses on three rural counties where legal gaps are even more pronounced and research on court interactions and processes is particularly limited. Panelists will share the methodology, key research findings, and discuss how these insights are being translated into actionable policy solutions in South Carolina.
The second approach comes from the District of Columbia, where access-to-justice leaders went to communities to solicit feedback on a new idea – a regulatory reform concept that could invite community justice workers into the civil justice system. Through this process, leaders learned more about legal needs, service gaps, and barriers — and also heard from social service and other professionals who were often called upon to support individuals facing legal crises. Their process of identifying stakeholders, engaging unexpected partners, grounding recommendations in user feedback, and navigating the most challenging questions offers a replicable framework for any jurisdiction ready to start thinking how to ground legal reform in the user experience.
Together, these approaches represent a fundamental shift in how justice systems can understand the people they serve. One reorganizes data that already exists; the other generates feedback and uses it directly in guiding court reform. Whether you're a court administrator with access to case management data or a community organization wondering how to make the case for reform, you will leave the session with concrete ideas on how they might design user-centered strategies to address justice challenges in their own jurisdiction.
Speakers
IG

Ingrid Gillies

Pew Charitable Trusts
Ingrid Gillies is an associate for Pew’s courts and communities project, providing research and technical assistance to courts and state partners. Before joining Pew, Gillies worked at the Consumer Financial Protection Bureau (CFPB) on the data science and analytics team where... Read More →
avatar for Hannah Honeycutt

Hannah Honeycutt

Executive Director, South Carolina Access to Justice
avatar for Erin Larkin

Erin Larkin

Director, Access to Justice Unit, District of Columbia Courts Self-Help
I lead the Access to Justice Unit at the DC Courts, where I focus on reducing barriers that prevent people from accessing the justice system. My work includes initiatives such as community justice workers, court navigators, self-help services, digital accessibility, and plain-language... Read More →
avatar for Reena Shah

Reena Shah

Executive Director, Maryland Access to Justice Commission
A long-time advocate of social justice and social change, Reena has served as Executive Director of the Maryland Access to Justice Commission (A2JC) since 2015. She was named by former Attorney General Frosh to chair the legislatively mandated Access to Counsel in Evictions Task Force... Read More →
avatar for Nancy Drane

Nancy Drane

Executive Director, DC Access to Justice Commission
Nancy Drane has served as Executive Director of the D.C. Access to Justice Commission since 2016, leading efforts to expand access to civil legal help for District residents. She previously spent 13 years at the Children’s Law Center, representing children and families and later... Read More →
Wednesday October 21, 2026 9:00am - 10:30am EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

1:30pm EDT

Interconnected Legal Needs: Finding Patterns Across Domains
Wednesday October 21, 2026 1:30pm - 3:00pm EDT
Speakers
JU

Juliet-Nil Uraz

London School of Economics
Juliet-Nil Uraz is an applied economist completing her PhD at the London School of Economics and currently serves as a Visiting Research Fellow at Opportunity Insights at Harvard. Her research lies at the intersection of public economics, public finance, and empirical legal studies... Read More →
CS

Chloé Sudduth

Rutgers University
WV

Will von Geldern

Stanford Law School, Rhode Center on the Legal Profession

AG

Anne Groggel

St. Mary's College
avatar for Christina Plakas

Christina Plakas

University of South Carolina
Wednesday October 21, 2026 1:30pm - 3:00pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

3:15pm EDT

University Labs as Justice Innovation Partners: Different Models for Academic-Community Collaboration
Wednesday October 21, 2026 3:15pm - 4:45pm EDT
Universities have resources that justice organizations need — student labor, technical expertise, research infrastructure, and the luxury of experimentation.
This session presents several fundamentally different models for university-community justice partnerships. Ohio State's JusticeTech initiative pairs law students and computer science students to co-develop AI-assisted online dispute resolution tools for the Franklin County Municipal Court Self Help Center, with a focus on eviction proceedings. Students conduct field research, attend hearings, and build tools informed by Dispute System Design principles — navigating the line between innovation and unauthorized practice of law while producing systems that real litigants can use. The program offers lessons on interdisciplinary collaboration, ethical AI deployment, and how to build courses that produce lasting infrastructure rather than disposable prototypes.
UIC Law's legal technology partnership with direct representation clinics takes a different approach: students use Docassemble and JosefLegal platforms to build guided interview tools that scale the capacity of pro bono and clinical programs. The model demonstrates how law school classes can produce real, deployable technology — not just learning exercises — when they partner directly with legal services providers who define the need. Attendees will test-drive tools built by students and explore strategies for replicating this model in their own states.
Stanford's Legal Design Lab also has examples of it building justice AI co-pilots for legal aid and court teams, through its class AI for legal help.
Northeastern's NuLawLab and its East Boston Spatial Justice Lab represent the most community-embedded model. For over seven years, the lab has partnered with East Boston residents, local artists, and community organizations to address housing insecurity through popular education, legal empowerment workshops, and art-based advocacy. The Neighborhood Eviction Defense project treats community members as co-creators of knowledge, using participatory methods drawn from popular education to build collective understanding of tenant rights and displacement. This model challenges the assumption that justice innovation must be technology-driven — sometimes the most powerful tools are cultural.
The University of São Paulo's Legal Design Studies Core (NELD) brings an international perspective and a different methodology entirely. Working with USP Law School's Legal Aid Department — a longstanding institution providing free legal assistance to the community while training law students — NELD applied design-based methodologies to map the department's operational and institutional challenges and propose user-centered solutions. Over the past decade, the Legal Aid Department had struggled with structural problems that hindered service quality and accessibility. Rather than building a technology tool, NELD used journey mapping, service design, and participatory methods to redesign how the organization itself works. This model challenges the assumption that justice innovation requires new technology — sometimes the most impactful intervention is redesigning the systems and workflows that already exist.
A facilitated workshop will follow the panel presentations. Tables of participants will sketch concrete partnership ideas and ideate the details with the panelists. Panelists will circulate among the workshop tables to discuss how their unique models would approach each table’s partnership ideas. Participants will leave with concrete ideas for launching their own university-community partnership, and a good understanding of which models are best suited to each partnership.

Speakers
AS

Amy Schmitz

The Ohio State University
Professor Amy J. Schmitz is a full professor at The Ohio State Moritz College of Law and Program on Dispute Resolution as the John Deaver Drinko-Baker & Hostetler Endowed Chair in Law and Director of JusticeTech at The Ohio State University. She also is affiliated with The Ohio State... Read More →
avatar for Dan Jackson

Dan Jackson

Executive Director, NuLawLab
Dan Jackson has directed the NuLawLab at Northeastern University School of Law since 2013. Dan is a 1997 graduate of Northeastern Law and a 1990 graduate of Northwestern University. He recently served as Chair of the American Bar Association Standing Committee on the Delivery of Legal... Read More →
avatar for Claire Johnson Raba

Claire Johnson Raba

Assistant Professor of Law, University of Illinois at Chicago
IN

Isabella Nobre Brant

University of São Paulo Law School
Isabella Brant is a lawyer graduated from the University of São Paulo (FDUSP). Completed a Zertifikatsstudium in Deutsches Recht (German Law) and Privatrechtstheorie (Theory of Private Law) at Ludwig Maximilian University of Munich. Legal Designer at Studio Mater. Co-founder of the... Read More →
NA

Nora Al Haider

Assistant Director, Stanford Legal Design Lab
Nóra Al Haider is the Assistant Director at the Stanford Legal Design Lab. Nóra is a multilingual lawyer and interdisciplinary researcher. She combines the fields of law, design, data and tech to increase access to justice.
MY

Mindy Yocum

Justice Mobile
Wednesday October 21, 2026 3:15pm - 4:45pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202
 
Thursday, October 22
 

9:00am EDT

Data-Driven Program Design: How DC and Maryland Built Justice Infrastructure on Evidence
Thursday October 22, 2026 9:00am - 10:30am EDT
Most justice programs are designed based on intuition, precedent, or whatever the funder's latest priority happens to be. A need is identified, a grant is written, a program is launched — and the data collection starts after the fact, if it starts at all. The result is a field full of promising pilots that can't prove they work, can't explain why they work, and can't tell you what to change when they don't. This session presents the opposite approach: what happens when data drives every decision from the very beginning.
The DC Resource Bridge and Maryland's ACE-CIS coordinated intake systems were built on evidence at every stage — and this session treats them as methodological case studies, not program showcases. Before building anything, both teams quantified the problem: surveying legal services providers, mapping case acceptance criteria across organizations, and identifying where people were falling through the gaps between programs. Maryland's mapping of 10 programs' acceptance criteria is what produced an 86% successful placement rate — not luck, but a design deliberately built on data about who each provider could actually serve. DC built iterative feedback loops from its pilot, changing the program in real time based on what the numbers showed. The funder perspective adds a dimension practitioners rarely hear: what data did the DC Bar Foundation need to see before investing, how did evaluation findings shape continued funding decisions, and what do funders wish grantees would measure but almost never do? The technology story shows how usage data drove platform evolution — the Justice Passport didn't stay the way it was designed, because the data told the team what users actually needed was different from what the designers assumed.
Participants will then apply the methodology to their own work. A data plan design exercise asks each table to take a program they're building or improving — a new intake system, a navigator program, a court simplification effort, an AI tool — and design a five-stage data strategy modeled on the DC/MD approach: What will you measure before launch? During the pilot? What will tell you whether to scale, modify, or stop? Who is your data partner? How often do you review and adjust? The exercise forces the uncomfortable question most programs avoid: What would the data have to show for you to shut this down? You'll leave with a data-driven program design template, a measurement inventory of what you're tracking and what you're missing, and the DC/MD evaluation documentation as a model for how evidence-based design actually works in practice.

Speakers
AM

Amy Mix

DC Resource Bridge
Amy is the Director of the DC Resource Bridge, a coordinated intake and referral project that streamlines access for District residents to more than 30 legal services providers. Prior to this role, Amy spent nearly two decades as a legal services attorney and led an Elder Justice... Read More →
CD

Catherine DiSarno

DC Resource Bridge
BK

Brienne Kordis

Civil Justice
avatar for Sarah Coffey Bowes

Sarah Coffey Bowes

Executive Director, Civil Justice Inc.
Sarah Coffey Bowes, Esq. is a veteran non-profit manager with a strong background in programmatic growth, sustainability, and strategic planning. Sarah supervised the operation and continuous expansion of the award-winning Maryland Courts Self-Help Centers - a network of legal service... Read More →
Thursday October 22, 2026 9:00am - 10:30am EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

10:45am EDT

Building the Evidence Base: From Choosing the Right Innovation to Proving It Works
Thursday October 22, 2026 10:45am - 12:15pm EDT
Most access to justice innovations are chosen based on intuition, funded based on narrative, implemented without fidelity monitoring, and never rigorously evaluated. This session tackles the full evidence lifecycle — not by turning every justice professional into a researcher, but by providing practical tools for making evidence-informed decisions at every stage of the innovation cycle.
The session is structured in three acts. Act 1 highlights how researchers and court administrators can work together to develop and test reforms in the civil legal system. A case study of a partnership between Stanford Law School's Rhode Center on the Legal Profession and the Superior Court of Los Angeles County will demonstrate the benefits and challenges of designing and testing field experiments, policy reforms, and technological innovations that leverage court data to increase access to justice. Attendees will have the chance to apply what they learn to their local contexts, including an exploration of the possibilities and barriers to evidence-based reform in their own backyards. 
Act 2 addresses why good ideas die in implementation. A case study in implementation science shows how one organization used validated assessment tools to match service intensity to need, structured staff engagement to shift organizational culture, and continuous quality improvement embedded into daily operations — not as an evaluation afterthought, but as how the work gets done. The methodology is universal: every court rolling out a new process, every legal aid organization launching a program, every self-help center redesigning its workflow faces the same question of how to ensure that an evidence-based model actually gets implemented with fidelity.
Act 3 shows what becomes possible when AI supports evidence work at scale. A live demonstration of Redo.io, an AI-powered platform, reveals how technology can synthesize complex statistical analyses into coherent narratives that support California Racial Justice Act claims. The payoff is democratized access to sophisticated analyses of racial disparities in sentencing outcomes. Producing these analyses independently would be prohibitively costly and time-consuming for under-resourced public defender offices and other legal practitioners, who are often the ones who need them most. The demonstration also shows the validation work behind the platform: how the evaluation studies are designed, what we find, and the limitations of both the studies and the findings. 
The session closes with a hands-on activity. Each participant picks one justice innovation they're currently working on and builds a mini evidence plan using a template that walks through three questions drawn from the three acts: Is this worth pursuing, and what does the data say? How will I ensure implementation fidelity once it launches? How will I measure whether it actually worked? Pairs review each other's plans, because the most useful feedback comes from someone who doesn't share your assumptions.
You'll leave with an evidence triage framework, an implementation fidelity checklist, a research design template, and a plan for one real initiative that you've already started pressure-testing against the evidence.


Speakers
TJ

Tiana Johnson

Chief Probation Officer, Hamilton County Court of Common Pleas
Tiana Johnson is the Chief Probation Officer for the Hamilton County Adult Probation Department, bringing over two decades of service and a strong commitment to justice reform. As the first woman and first African American to hold this role in the county’s history, she is a trailblazer... Read More →
WV

Will von Geldern

Stanford Law School, Rhode Center on the Legal Profession

Thursday October 22, 2026 10:45am - 12:15pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202

1:30pm EDT

Behaviorally Informed Court Reminders: What the Evidence Says and How to Apply It
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Access to justice depends on people understanding what the court is telling them — and right now, most court communications fail that test. People miss court dates not because they don't care, but because the notice was confusing, the date was buried in legalese, or life intervened, and they didn’t receive a reminder or have support to make a plan to attend. People leave fines unpaid not because they're defiant, but because the payment notice didn't make options clear or consequences real. Every missed appearance and every unpaid fine trigger a cascade — warrants, license suspensions, job loss, housing instability — that could have been prevented by more effective communication. 
This session presents the behavioral science research on why court communications fail and what evidence-based redesign looks like in practice. Published research on court reminder programs has identified specific design elements that measurably improve appearance rates: making court dates visually prominent, highlighting consequences of inaction in plain language, providing clear options for how to resolve a case, prompting people to make a specific plan (not just "remember to show up" but "who will watch your kids, how will you get there, what will you bring"), and providing accessible resources for help. These aren't intuitive design choices — they come from behavioral science research on how people actually process information under stress, and they've been tested with real outcomes data. 
A practitioner perspective from Hamilton County grounds the research in implementation reality: what it actually takes to redesign court communications inside a clerk's office, including the common challenges that arise when you try to change language and formats that have been used for decades. The session includes activities designed to give participants a "behavioral mindset" — including a demonstration of how easy it is to forget a court date even when you're paying attention. 
It will also have opportunities for participants to identify improvements to court communications themselves. Participants will identify specific improvements using the evidence-based design principles covered in the session. They'll leave with published guides to court reminder program design, a checklist of evidence-based communication principles, and a marked-up version of an example court communication -- that can help them make changes in their own jurisdiction.

Speakers
avatar for Anne Stotler

Anne Stotler

ideas42, (Un)Warranted
Anne Stotler is a Principal Behavioral Designer at ideas42. She leads partnerships with courts and other stakeholders to improve court date communications nationwide through the (Un)warranted initiative, which has already prevented over 125K missed court dates and the resulting warrants... Read More →
NA

Nick Anderson

Hamilton County Clerk of Courts
Nick Anderson is the Assistant Chief of Compliance for the Hamilton County Clerk of Courts. He is a graduate from the University of Cincinnati College of Law, where he served as a Senior Policy Fellow for the Ohio Innocence Project and Fellow for the Jones Center for Race, Gender... Read More →
Thursday October 22, 2026 1:30pm - 3:00pm EDT
Cincinnati Convention Center 537 Elm St, Cincinnati, OH 45202
 
Access to Justice Network Conference 2026
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